Endpoint Protection

 View Only

  • 1.  Can't install SEP 12.1.2015.2015

    Posted Jun 11, 2013 05:51 AM
      |   view attached

    SEP 12.1.2015.2015 won't install on my Windows 8 x64 system.

    The error code is 1603.

    I've attached the installation log.  The key element seems to be:

    ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
    CustomAction ShowServiceProgress returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
     

    Any ideas how I might fix the problem?

    Attachment(s)

    zip
    seplog.zip   87 KB 1 version


  • 2.  RE: Can't install SEP 12.1.2015.2015

    Posted Jun 11, 2013 05:58 AM

    Remove this KB

    Symantec Endpoint Protection client fails to install to recently updated Windows 8 computers

     

    http://www.symantec.com/business/support/index?page=content&id=TECH203996



  • 3.  RE: Can't install SEP 12.1.2015.2015
    Best Answer

    Posted Jun 11, 2013 05:59 AM

    Check this

    http://www.symantec.com/connect/forums/unable-install-sep-1212-new-windows-8x64-computer#comment-8745211

    Try to install the Client Version SEP 12.1 RU3 because you mention log issue fix in 12.1 RU3

    https://www-secure.symantec.com/connect/blogs/whats-new-latest-symantec-endpoint-protection-sep-121ru3

    https://www-secure.symantec.com/connect/blogs/latest-symantec-endpoint-protection-released-sep-121ru3

    Above mention Log issue is fix in 12.1 RU3

    https://www-secure.symantec.com/connect/sites/default/files/Fix_Notes_SEP12.1.3.pdf

     

    Fix ID: 3123310
    Symptom: The following lines are from the SEP_INST.log generated from a failed installation attempt:
    (SERVER) MSI (s) (04:18) [08:56:49:093]: Executing op: 
    CustomActionSchedule(Action=ShowServiceProgress,ActionType=3073,Source=BinaryDa
    ta,Target=ShowServiceProgress,CustomActionData={3771A34D-2132-48EA-A486-
    D62ECDF9D553};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing install 
    script via service;)
    (SERVER) MSI (s) (04:5C) [08:56:49:250]: Invoking remote custom action. DLL: 
    C:\WINDOWS\Installer\MSI6B0.tmp, Entrypoint: ShowServiceProgress
    (UNKNOWN) ScriptGen: ShowServiceProgress() MSIRUNMODE_SCHEDULED 
    (UNKNOWN) ScriptGen: ShowServiceProgress() calling 
    WaitForSingleObject(scriptStarted) ... 
    (UNKNOWN) ScriptGen: ShowServiceProgress() WaitForSingleObject(scriptStarted) 
    returned WAIT_OBJECT_0 
    (UNKNOWN) ScriptGen: ShowServiceProgress() script execution failed.
    (UNKNOWN) ScriptGen: ShowServiceProgress() reset script failure event.
    (UNKNOWN) ScriptGen: ShowServiceProgress() is returning an error (so close to 
    the end!) 
    (UNKNOWN) CustomAction ShowServiceProgress returned actual error code 1603 
    (note this may not be 100% accurate if translation happened inside sandbox)
    Solution: For installations on Windows 8, removed the option to enable/disable Windows Defender after 
    install, as this is no longer supported. Windows Security Center (WSC) will automatically disable Windows 
    Defender when Symantec Endpoint Protection registers with WSC.


  • 4.  RE: Can't install SEP 12.1.2015.2015

    Posted Jun 11, 2013 06:12 AM

    Worked perfectly, thank you.