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Can't install unmanaged client

  • 1.  Can't install unmanaged client

    Posted Dec 19, 2012 07:37 AM

    Hello all.

    I have been struggling all morning to install a trial version of the Symantec Endpoint client application. I need the trial version for now, then will get the license off the IT guys when my office re-opens in the new year. Without Symantec, I can't log into my company servers and get to files, so can't work. It has been a frustrating day so far!

    I went here: https://www4.symantec.com/Vrt/offer?a_id=117524&inid=us_bt_flyout_trialware_endpt_prot

    and got this file: Symantec_Endpoint_Protection_12.1.2_Part1_Trialware_EN

    It auto-extracted, so I didn't notice the setup.exe and just went into the folder that I had seen created. Unfortunately that was the SEPM folder, so I installed the Manager. Realised my mistake, uninstalled it, rebooted and used the setup.exe to install an unmanaged client. But that option ("install an unmanaged client") is greyed out. So I can only install the Manager, which isn't what I'm after.

    I have ...

    • uninstalled all Symantec products via Programs and Features
    • rebooted
    • checked that setup.exe still has unmanaged client greyed out
    • run Norton Removal Tool
    • manually removed everything with Symantec in it via regedit and search/delete
    • run registry cleaner in ccleaner
    • run ccleaner
    • rebooted
    • tried running setup.exe as admin

    But still no good. Unmanaged client still greyed out. Is there something else that I need to do?

    Thanks in advance.



  • 2.  RE: Can't install unmanaged client

    Posted Dec 19, 2012 08:56 AM

    Is there a SEP or SEP x64 folder? Or was the SEPM the only one in there?



  • 3.  RE: Can't install unmanaged client

    Posted Dec 19, 2012 08:58 AM

    Hi,

    Can you post the screen shot ?

    We will better understand what feature are grayout.

     



  • 4.  RE: Can't install unmanaged client

    Posted Dec 19, 2012 10:47 AM

    Hello again. Thanks for the replies.

    I have included a screenshot below, showing the greyed out option.

     

    The file that I downloaded included 3 folders: documentation; resource; SEPM. Other than that there were autorun, setup and version information files. No SEP folder, unfortunately.

     



  • 5.  RE: Can't install unmanaged client

    Posted Dec 19, 2012 11:20 AM

    HI,

    I think Unmanged Package are not available .

    Try to Download new Trial version

    Use the same Symantec Community (SymAccount) user name and password to login.

    Once you are logged in, you would be able to download the SEP 12.1 RU2.

    https://www4.symantec.com/Vrt/vrtcontroller



  • 6.  RE: Can't install unmanaged client

    Posted Dec 19, 2012 12:05 PM

    Oh, so the "Tools" package is RU2 and is what I need?

    Actually, I have just managed to get a package off my IT team which has done the job, so this topic can be closed now. Worth pointing out, in case somebody is listening from Symantec, that it really is not clear which file does what. Also, the file I have eventually used is about 60MB, whereas the two files on this trial download page add up to a massive 1.25GB.

    Thanks to all for the help. Much appreciated.



  • 7.  RE: Can't install unmanaged client

    Posted Dec 19, 2012 12:09 PM

    HI,

    If you will be received solution please don't forgot mark as solution..



  • 8.  RE: Can't install unmanaged client

    Posted Dec 19, 2012 12:55 PM

    The tools package doesn't contain RU2, it contains tools which will be helpful in supporting SEP.

    There is usually another folder call SEP which contains the client install.But it sounds like you were able to get if from your IT staff.



  • 9.  RE: Can't install unmanaged client

    Posted Dec 19, 2012 03:38 PM

    Thanks again for the responses. Unfortunately I can't mark any as being the solution, as I can't be sure that they would have worked unless I download the files and trying to install. That wouldn't be practical for me at this point, I'm afraid.

     



  • 10.  RE: Can't install unmanaged client

    Posted Dec 21, 2012 10:53 PM

    HI,

    Do you have download currect version and check ?



  • 11.  RE: Can't install unmanaged client

    Posted Jan 04, 2013 05:06 PM

    I just downloaded the latest version and have the exact same problem. Is there any way to install the "unmanaged client" ?



  • 12.  RE: Can't install unmanaged client

    Posted Jan 04, 2013 05:23 PM

    This is for SEP 11, but works with SEP 12.1 also

    http://www.symantec.com/business/support/index?page=content&id=HOWTO11090

    Just ran the msi from the folder.

    Navigate to \SEP 12.1\Symantec_Endpoint_Protection_12.1.601.4699_Full_EN\SEP and double click the sep.msi or setup.exe



  • 13.  RE: Can't install unmanaged client

    Posted Jan 04, 2013 05:28 PM

    There is no SEP folder. There is a SEPM folder, but no SEP.



  • 14.  RE: Can't install unmanaged client

    Posted Jan 08, 2013 06:45 PM


  • 15.  RE: Can't install unmanaged client

    Posted May 27, 2013 07:10 AM

    Just a quick note: 12.1.609.4699 is a beta release - please make sure that you are always using the latest supported version of SEP.

    More info:

    Unmanaged Symantec Endpoint Protection 12.1.601.4699 clients are unable to update antivirus definitions
    Article URL http://www.symantec.com/docs/TECH193260 
     



  • 16.  RE: Can't install unmanaged client

    Posted May 31, 2013 09:10 AM

    Having the same issue here, this is probably the problem

    http://www.symantec.com/business/support/index?page=content&id=HOWTO11090

     

    "

    If you are installing the Symantec Endpoint Protection client software for the first time on this computer, confirm Unmanaged computer is selected, and then click Next.

    This panel is displayed only if installing the Symantec Endpoint Protection client software for the first time on this computer.

    "

    I hade a real client isntalled on this system prior to running the trial installation.



  • 17.  RE: Can't install unmanaged client

    Posted Jun 07, 2013 05:25 AM

    Hi, 

    Have you download the installers from fileconnect. If not please try the same

    Regards

    Ajin



  • 18.  RE: Can't install unmanaged client

    Posted Jun 07, 2013 06:43 AM

    Hi,

    I'm using the same link as justposted used. ~1Gb containing 3 directories documentation,resource and SEPM. My real installer package also contains the SEP, SEP_x64 and SEP_MAC folder. Maybe inte trial doesn't include client installers at all..



  • 19.  RE: Can't install unmanaged client

    Posted Jun 07, 2013 07:28 AM

    HI, 

    You are correct it may not containing client packages on a Trial license. 

    In this scenario you have to create a SEPM and download a unmanaged client .

    Regards

    Ajin