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Can't install unmanaged client

Created: 19 Dec 2012 • Updated: 19 Dec 2012 | 18 comments

Hello all.

I have been struggling all morning to install a trial version of the Symantec Endpoint client application. I need the trial version for now, then will get the license off the IT guys when my office re-opens in the new year. Without Symantec, I can't log into my company servers and get to files, so can't work. It has been a frustrating day so far!

I went here: https://www4.symantec.com/Vrt/offer?a_id=117524&in...

and got this file: Symantec_Endpoint_Protection_12.1.2_Part1_Trialware_EN

It auto-extracted, so I didn't notice the setup.exe and just went into the folder that I had seen created. Unfortunately that was the SEPM folder, so I installed the Manager. Realised my mistake, uninstalled it, rebooted and used the setup.exe to install an unmanaged client. But that option ("install an unmanaged client") is greyed out. So I can only install the Manager, which isn't what I'm after.

I have ...

  • uninstalled all Symantec products via Programs and Features
  • rebooted
  • checked that setup.exe still has unmanaged client greyed out
  • run Norton Removal Tool
  • manually removed everything with Symantec in it via regedit and search/delete
  • run registry cleaner in ccleaner
  • run ccleaner
  • rebooted
  • tried running setup.exe as admin

But still no good. Unmanaged client still greyed out. Is there something else that I need to do?

Thanks in advance.

Comments 18 CommentsJump to latest comment

_Brian's picture

Is there a SEP or SEP x64 folder? Or was the SEPM the only one in there?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Ashish-Sharma's picture

Hi,

Can you post the screen shot ?

We will better understand what feature are grayout.

 

Thanks In Advance

Ashish Sharma

 

 

justposted's picture

Hello again. Thanks for the replies.

I have included a screenshot below, showing the greyed out option.

 

The file that I downloaded included 3 folders: documentation; resource; SEPM. Other than that there were autorun, setup and version information files. No SEP folder, unfortunately.

 

Windows 7/64 Home Premium

 

Ashish-Sharma's picture

HI,

I think Unmanged Package are not available .

Try to Download new Trial version

Use the same Symantec Community (SymAccount) user name and password to login.

Once you are logged in, you would be able to download the SEP 12.1 RU2.

https://www4.symantec.com/Vrt/vrtcontroller

Thanks In Advance

Ashish Sharma

 

 

justposted's picture

Oh, so the "Tools" package is RU2 and is what I need?

Actually, I have just managed to get a package off my IT team which has done the job, so this topic can be closed now. Worth pointing out, in case somebody is listening from Symantec, that it really is not clear which file does what. Also, the file I have eventually used is about 60MB, whereas the two files on this trial download page add up to a massive 1.25GB.

Thanks to all for the help. Much appreciated.

Windows 7/64 Home Premium

 

_Brian's picture

The tools package doesn't contain RU2, it contains tools which will be helpful in supporting SEP.

There is usually another folder call SEP which contains the client install.But it sounds like you were able to get if from your IT staff.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Ashish-Sharma's picture

HI,

If you will be received solution please don't forgot mark as solution..

Thanks In Advance

Ashish Sharma

 

 

justposted's picture

Thanks again for the responses. Unfortunately I can't mark any as being the solution, as I can't be sure that they would have worked unless I download the files and trying to install. That wouldn't be practical for me at this point, I'm afraid.

 

Windows 7/64 Home Premium

 

Ashish-Sharma's picture

HI,

Do you have download currect version and check ?

Thanks In Advance

Ashish Sharma

 

 

titanandrews's picture

I just downloaded the latest version and have the exact same problem. Is there any way to install the "unmanaged client" ?

P_K_'s picture

This is for SEP 11, but works with SEP 12.1 also

http://www.symantec.com/business/support/index?page=content&id=HOWTO11090

Just ran the msi from the folder.

Navigate to \SEP 12.1\Symantec_Endpoint_Protection_12.1.601.4699_Full_EN\SEP and double click the sep.msi or setup.exe

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

titanandrews's picture

There is no SEP folder. There is a SEPM folder, but no SEP.

P_K_'s picture

That is strange. Can you try creating an unmanged setup from the SEPM and try to install that

http://www.symantec.com/business/support/index?page=content&id=TECH176907

http://www.symantec.com/business/support/index?page=content&id=TECH105498

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

Mick2009's picture

Just a quick note: 12.1.609.4699 is a beta release - please make sure that you are always using the latest supported version of SEP.

More info:

Unmanaged Symantec Endpoint Protection 12.1.601.4699 clients are unable to update antivirus definitions
Article URL http://www.symantec.com/docs/TECH193260 
 

With thanks and best regards,

Mick

johnssond's picture

Having the same issue here, this is probably the problem

http://www.symantec.com/business/support/index?pag...

 

"

If you are installing the Symantec Endpoint Protection client software for the first time on this computer, confirm Unmanaged computer is selected, and then click Next.

This panel is displayed only if installing the Symantec Endpoint Protection client software for the first time on this computer.

"

I hade a real client isntalled on this system prior to running the trial installation.

AjinBabu's picture

Hi, 

Have you download the installers from fileconnect. If not please try the same

Regards

Ajin

johnssond's picture

Hi,

I'm using the same link as justposted used. ~1Gb containing 3 directories documentation,resource and SEPM. My real installer package also contains the SEP, SEP_x64 and SEP_MAC folder. Maybe inte trial doesn't include client installers at all..

AjinBabu's picture

HI, 

You are correct it may not containing client packages on a Trial license. 

In this scenario you have to create a SEPM and download a unmanaged client .

Regards

Ajin