Endpoint Protection

Hi,

I have SEPM installed, Version 11.0.3001.2224.

I have 2 problems regarding files with arabic filenames.

1- From outlook, attachments open as blank, and with 0B if downloaded.

2- Wile browsing on FTP server, I get files with strange filenames (ex ^^^^^.doc), and I can't open or download it.

Please help

Hello,

I would 1st Recommend you to Migrate to the Latest version of Symantec Endpoint Protection of 11.0.6300

Here is the List of SEP along with its Versions.

Symantec Endpoint Protection 11.0.780.1109/11.0.776.942 (RTM), 11.0.1000.1375 (MR1), 11.0.1006 (MR1 MP1), 11.0.2000.1567 (MR2), 11.0.2010.25 (MR2 MP1), 11.0.2020.56 (MR2 MP2), 11.0.3001.2224 (MR3), 11.0.4000.2295 (MR4), 11.0.4010.19 (MR4 MP1), 11.0.4014.26 (MR4 MP1a), 11.0.4202.75 (MR4 MP2), 11.0.5002.333 (RU5), 11.0.6000.550 (RU6), 11.0.6005.562 (RU6a), 11.0.6100.645 (RU6MP1), and 11.0.6200.754 (RU6 MP2), 11.0.6300.803 (RU6 MP3)

Now, Since you are carrying  Older version 11.0.3001

We recommend you to upgrade the Symantec Endpoint Protection Manager and all clients to Latest version.

You can download the latest software from Fileconnect. 

https://fileconnect.symantec.com/

Since you are carrying older version than 11.0.6005 (RU6a), there would be 2 upgrades you will have to go through. Please check the steps below:

1) From Symantec Endpoint Protection 11.0.3001  to Symantec Endpoint Protection 11.0.6005 (RU6a)

http://www.symantec.com/business/support/index?page=content&id=TECH131653

2) From Symantec Endpoint Protection 11.0.6005 (RU6a) to Symantec Endpoint Protection 11.0.6300 (RU6 MP3)

http://www.symantec.com/business/support/index?page=content&id=TECH155655

Once, you have followed the Articles above, go for autoupgrade of all the clients.

Also, check the Symantec Article below:

Release notes for Symantec Endpoint Protection 11.0.x and Symantec Network Access Control 11.0.x

Mithu I guess you scared the user with the Links ;)

Maybe it's all about the language pack installed in MS. Make sure that the necessary characters and symbols are installed on the PC.

Also, does the SEP on the client contain the correct language pack?

I'm not sure about the Outlook/Exchange, but if you have an email filter or antispam in the network, you may want to check the settings on that.  SEP client doesn't detect the language, only attachments. And it only checks for malwares.