Please post your results too. The only way I can see it being that low is if you tried to blast the SMA out to a lot of computers at once. This is never a good practice since you can quickly lose control of the situation and things break, to put it bluntly. I can understand a 15% failure rate meaning an 85% success rate. While not ideal, still its better.
Just remember, since you are rebuilding, roll out the agent in phases. Don't target every computer (not sure what size your company is) and hope for the best.