IT Management Suite

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  • 1.  Can't push updates to clients.

    Posted Jun 11, 2013 10:57 AM

    I have Symantec Management Console 7.1.8400 and i'm fairly new to this solution (5 weeks).  For the last two days i have been trying to push a downloaded updates to a test group of computers.  I have tried, Microsoft, Sun and Adobe updates and none have worked.  My test group has all agents installed except pcAnywhere.  I will give as much detail as i can in hopes someone can find where i am going wrong.

    I downloaded an Adobe Reader update.  Created a policy for this update, turned it on and applied it to just one computer (as a test).  Currently the maintenance window for 'All Managed Computers' is all day.  The policy for the Software Update Plug-In repeats everday at 10:15am and it is turned on.  When i have changed the Software Update Plug-In policy settings, i can see them changing on the client.  With the current settings the update is not being pushed and "i think" i have followed the user guide exactly. 

    I have attached screen shots.  I hope someone can find out where i am going wrong.  thanks.



  • 2.  RE: Can't push updates to clients.

    Posted Jun 11, 2013 11:47 AM

    Does the "Applies to" number include your test PC?

    What interval is your Patch Filter update set to, it's different from the default Resource Filter update interval and is found, from memory, in Settings > Software > Patch Management somewhere.



  • 3.  RE: Can't push updates to clients.

    Posted Jun 11, 2013 11:53 AM

    Good question, i will check to make sure the "Applies To" includes the test system.  If it is not and i try to push the update anyways....will it not install?

    The Patch Filter update is set for a duration of 24  hours.



  • 4.  RE: Can't push updates to clients.

    Posted Jun 11, 2013 01:28 PM

    Remember, you're not pushing the Patch, the Symantec Management Agent (SMA) will pull the patch if it first pulls a policy telling it to apply the patch.

    it will only get that policy through patch management if the patch applies to that system (A Windows System Assessment Scan has run after the patch definitions are downloaded) and if that system is in the target.

    On your NS it may take 24 hours for the policy to be applied in the console because your patch update filter is set for that then you have to wait for the SMA to pick up the policy.



  • 5.  RE: Can't push updates to clients.

    Posted Jun 12, 2013 09:08 AM

    Thank you for that bit of information, it has cleared up a few questions of mine.