Video Screencast Help

Can't receive email

Created: 05 Aug 2012 | 2 comments
zulkifli's picture

Hi All... I have a SWG 5.0 using inline + proxy and I can browsing internet.

but, I can't receive email using MS.Outlook.

please help me to resolve my problem.



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TSE-JDavis's picture

Is there a block entry showing up in the Custom Report? What does a packet capture show?

Your Outlook client should not be using the proxy if the Exchange server is on the same LAN.

BenDC's picture

Is your policy set to do any protocol blocking? Is it blocking pop3, imap, or SMTP traffic or other mail related traffic?

Where is the email server in relation to the client, and the SWG? Is the mail server listed as a server in the SWG?