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Can't remove McAfee antivirus to install Norton AV 2010?

Created: 19 Jun 2010 • Updated: 21 Jun 2010 | 2 comments

My computer had both a worm and a trojan virus....had McAfee antivirus, but decided to buy and install Norton AV 2010.  Tried to remove McAfee using Control Panel....it said it couldn't remove it completely.  When I try to remove it with the Norton AV installation process....it says to contact the 'technical support' area...but I can't seem to find out how to do this?   The Norton AV won't install until the other AV is completely out....how do I do this??

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Thomas K's picture

Use the Mcafee Consumer Products Removal tool before installing Norton.

Instructions - http://service.mcafee.com/FAQDocument.aspx?id=TS10...

Tool location - http://download.mcafee.com/products/licensed/cust_...

Use a tool like our Norton Security Scan or Power Eraser to rid your system of threats before installing Norton.

http://security.symantec.com/nbrt/npe.asp?lcid=103...

http://security.symantec.com/sscv6/WelcomePage.asp

In the future visit our Norton Community for assistance with our consumer products.

http://community.norton.com/

Best,
Thomas

Fatih Teke's picture

Hello Drinkwa2,
I just want to say I am happy cause you choice the best AV solution :)

Best Regards.
Fatih

 Everything works better when everything works together.