Endpoint Protection

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  • 1.  Cant restart Symantec Antivirus even in safe mode - disabled on startup

    Posted Mar 31, 2011 04:01 PM

    Hello

    I cant get symantec antivirus to restart itself in normal mode or even in safe mode.  I assume a trojan or something else disabled it, but i dont know how to get it back and restarted.   The symantec shield is also gone in the tool tray.  Starting it via all programs wont work.  Its giving me an error.

    Any suggestions would be appreciated.

    thanks



  • 2.  RE: Cant restart Symantec Antivirus even in safe mode - disabled on startup

    Posted Mar 31, 2011 04:27 PM

    I would try running the Norton Power Eraser Tool.

    http://security.symantec.com/nbrt/npe.asp?lcid=1033&origin=default

    You can also run a Load Point Analysis from within the SEP support tool.

    About the Load Point Analysis feature in the Symantec Endpoint Protection Support Tool -

    http://www.symantec.com/business/support/index?page=content&id=TECH96291&actp=search&viewlocale=en_US&searchid=1301603098012

     

    Keep us updated on your issue.

     

    Thomas



  • 3.  RE: Cant restart Symantec Antivirus even in safe mode - disabled on startup

    Posted Mar 31, 2011 06:04 PM

    Try by repairing SEP  ffrom add/remove programs.



  • 4.  RE: Cant restart Symantec Antivirus even in safe mode - disabled on startup

    Posted Apr 01, 2011 02:26 AM

    Map the C drive of this  computer, and scan it using  SEP client on another computer (after downloading  latest defs). See if anything gets  detected in this scan, and the  problem is solved  or not. If it still does not, then,download and run sep support tool-loadpoint analysis, and save and upload the report here.

     Also, make sure Auto-play is disabled on all the drives.

     



  • 5.  RE: Cant restart Symantec Antivirus even in safe mode - disabled on startup

    Broadcom Employee
    Posted Apr 01, 2011 05:10 AM

    Hi,

    First try should be with Power eraser as stated above, if didn't work try with SERT tool.

    How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions

    http://www.symantec.com/business/support/index?page=content&id=TECH131732&actp=search&viewlocale=en_US&searchid=1301648740176

    How to make the Symantec Endpoint Recovery Tool boot from a USB memory stick

    http://www.symantec.com/business/support/index?page=content&id=TECH131578&actp=search&viewlocale=en_US&searchid=1301648740176

    Security Best Practices for Protecting a Business Environment from Common Threats

    http://www.symantec.com/business/support/index?page=content&id=TECH105236



  • 6.  RE: Cant restart Symantec Antivirus even in safe mode - disabled on startup

    Trusted Advisor
    Posted Apr 01, 2011 11:31 AM

    Hello,

    You need to work on this immediately. Please check the Article and Submit the Suspicious files to the Symantec Security Response.

    Using Symantec Support Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team.

    https://www-secure.symantec.com/connect/articles/using-symantec-support-tool-how-do-we-collect-suspicious-files-and-submit-same-symantec-sec