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Cant restore some files from a hyper v grt backup

Created: 24 Oct 2012 | 9 comments

Hello,

I have a W2k8 R2 Server with a virtual tape library and a tape autoloader library and use BE2012 SP1a. In my hyper V environment all guest vms have installed a RAW Agent, when i performend a backup from a guest computer who have installed RAW, i select the GRT option.

In the first step be2012 backuped the guest vm on a virtual tape in the second BE duplicate the backup on a tape. When i click on the button restore and select the vm, i see only the volume an into this folder the vhd file.

When i take the tape and catalog it on a second Be2012 Server, i can restore any file from the vhd file.

Any idea why i can`t make a grt restore on the first be2012 server?

 

Thank you!

Lykantroph

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Jaydeep S's picture

On,  the Backup and Restore tab you should have th VM listed by its Netbios name or FQDN. Select this and then hit restore, you will b able to view the files and folders (GRT) to be restored.

Lykantroph's picture

Hi Jaydeep,

Thank your for your answer, all my guest vm`s are listed by netbios names but not FQDN.

thank you

 

Lykantroph

Jaydeep S's picture

So are you able to see and restore GRT data after selecting the VM and running a restore.

Lykantroph's picture

On the backup server 1 where i make the backups from the hyper v guests vm, i dont see grt data, when i use the tape in backup server 2, i see the grt data

Lykantroph's picture

now i see in the option from the backupjob, maby i should use the AOFO and Snapshot Provider...

Lykantroph's picture

my last posting is not the solution, i can`t see the grt data.. :-(

Jaydeep S's picture

Have you enabled GRT on the backup job? Does that jo completes successfully or has any exceptions or errors.

Lykantroph's picture

Yes GRT Option is enable and it completes successfully with exceptions. In the joblog i see the shadow copy logical files and folder.

This are the message:

 

Resource VRTSRV::\\VMCLUSTER\Hyper-V?HA?VM\SRV1 was not found in the previous instance of this job. It will be fully protected in this job. Resource VRTSRV::\\VMCLUSTER\Hyper-V?HA?VM\SRV2 was not found in the previous instance of this job. It will be fully protected in this job. Resource VRTSRV::\\VMCLUSTER\Hyper-V?HA?VM\srvthin3 was not found in the previous instance of this job. It will be fully protected in this job. The backup options or selections for this job have changed since the last time it ran.
 

 

Click an exception below to locate it in the job log
Resource VRTSRV::\\VMCLUSTER\Hyper-V?HA?VM\SRV3 was not found in the previous instance of this job. It will be fully protected in this job.

Resource VRTSRV::\\VMCLUSTER\Hyper-V?HA?VM\SRV2 was not found in the previous instance of this job. It will be fully protected in this job.

Resource VRTSRV::\\VMCLUSTER\Hyper-V?HA?VM\srvthin3 was not found in the previous instance of this job. It will be fully protected in this job.

The backup options or selections for this job have changed since the last time it ran.

 

Backup- VRTSRV::\\VMCLUSTER\Hyper-V?HA?VM\SRV1V-79-57344-38726 - Backup Exec failed to connect to virtual machine 'SRV1' and was unable to collect the necessary metadata to restore individual application items. You cannot perform GRT-enabled restores of application data from this backup. You must install the Agent for Windows and the virtual machine tools provided by your host software on the virtual machine.

 

Backup- VRTSRV::\\VMCLUSTER\Hyper-V?HA?VM\srv2

V-79-57344-38726 - Backup Exec failed to connect to virtual machine 'srvthin3' and was unable to collect the necessary metadata to restore individual application items. You cannot perform GRT-enabled restores of application data from this backup. You must install the Agent for Windows and the virtual machine tools provided by your host software on the virtual machine.

 

 

Backup Set Information
V-79-57344-38726 - Backup Exec failed to connect to virtual machine 'srvthinmgmt' and was unable to collect the necessary metadata to restore individual application items. You cannot perform GRT-enabled restores of application data from this backup. You must install the Agent for Windows and the virtual machine tools provided by your host software on the virtual machine.

Family Name: "Medium erstellt am 09.09.2012 um 00:52:42"
Backup of "VRTSRV::\\VMCLUSTER\Hyper-V?HA?VM\srv2"
Backup set #229 on storage media #19
Backup set description: "VS Hyper V"
Backup Method: Full - Back up virtual machines
The option to enable the restore of individual items from the database backup was selected for this backup.

 

Backup started on 25.10.2012 at 09:18:25.

 

Backup Set Detail Information
Shadow Copy Logical Directory 
Directory \C:\ClusterStorage\Volume6
Directory \C:\ClusterStorage\Volume6\SRVTHINMGMT
Directory \C:\ClusterStorage\Volume6\SRVTHINMGMT\srvthinmgmt
Directory \C:\ClusterStorage\Volume6\SRVTHINMGMT\srvthinmgmt\Virtual Machines
Directory \C:\ClusterStorage\Volume6\SRVTHINMGMT\srvthinmgmt\Virtual Machines\9A2DC308-98C7-43EA-8003-61953129A46B
Directory \
Backup Exec has discovered and protected 'C:' on virtual machine 'SRVTHINMGMT.intern.local'.
Directory \C
Directory \$Recycle.Bin
Directory \$Recycle.Bin\S-1-5-21-1606980848-2049760794-839522115-11181
Directory \$Recycle.Bin\S-1-5-21-1606980848-2049760794-839522115-17832
Directory \$Recycle.Bin\S-1-5-21-1606980848-2049760794-839522115-500
Directory \$Recycle.Bin\S-1-5-21-3924644476-1364995992-2710671152-500
Directory \Documents and Settings
Directory \FTP
Directory \inetpub
Directory \inetpub\custerr
Directory \inetpub\custerr\en-US
Directory \inetpub\ftproot
Directory \inetpub\ftproot\hpdm
Directory \inetpub\ftproot\hpdm\hpdmtest
Directory \inetpub\ftproot\hpdm\hpdmtest\Repository
Directory \inetpub\ftproot\hpdm\hpdmtest\Repository\Agents
Directory \inetpub\ftproot\hpdm\hpdmtest\Repository\Agents\CE

tank you

lykantroph

Lykantroph's picture

Hi,

Thank you, yes the GRT Option is enable and the backupjob completed with any execeptions but without errros.

 

Set Information - VRTSRV::\\VMCLUSTER\Hyper-V?HA?VM\SRVxx
Backup Set Information
V-79-57344-38726 - Backup Exec failed to connect to virtual machine 'SRVTMG2010' and was unable to collect the necessary metadata to restore individual application items. You cannot perform GRT-enabled restores of application data from this backup. You must install the Agent for Windows and the virtual machine tools provided by your host software on the virtual machine.

Family Name: "Medium erstellt am 09.09.2012 um 00:52:42"
Backup of "VRTSRV::\\VMCLUSTER\Hyper-V?HA?VM\SRVTxx"
Backup set #227 on storage media #19
Backup set description: "VS Hyper V"
Backup Method: Full - Back up virtual machines
The option to enable the restore of individual items from the database backup was selected for this backup.

 

Backup started on 25.10.2012 at 08:59:26.

Backup Set Detail Information
Shadow Copy Logical Directory
Directory \C:\ClusterStorage\Volume3
Directory \C:\ClusterStorage\Volume3\srvtmg2010
Directory \C:\ClusterStorage\Volume3\srvtmg2010\srvxxx
Directory \C:\ClusterStorage\Volume3\SRVxx\SRVxx\Virtual Machines
Directory \C:\ClusterStorage\Volume3\SRVxx\SRVxx\Virtual Machines\2CF1239E-F149-4632-888C-83C11A0F452A
Directory \
Backup Exec has discovered and protected 'VOLUME{81774606-5364-11E1-9D45-0019998DD84C}' on virtual machine 'SRVxx'.
Directory \VOLUME{81774606-5364-11E1-9D45-0019998DD84C}
Directory \$Recycle.Bin
Directory \$Recycle.Bin\S-1-5-21-1942424053-2117164740-1186023196-500
Directory \Documents and Settings
Directory \PerfLogs
Directory \PerfLogs\Admin
Directory \Program Files
Directory \Program Files\Common Files
Directory \Program Files\Common Files\Microsoft Shared
Directory \Program Files\Common Files\Microsoft Shared\DW
Directory \Program Files\Common Files\Microsoft Shared\ink
Directory \Program Files\Common Files\Microsoft Shared\ink\ar-SA

and so on