File Share Encryption

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  • 1.  Can't Resume Decryption of External HD

    Posted Sep 02, 2013 11:16 AM

    I was in the process of decrypting an external USB HD when my house lost power.  Now that power is restored.... I went to resume the decryption process with no success.  This is what I have done so far.......any and all help would be greatly appreciated:

     

    1. Command line Status of External Drive:
    • pgpwde --status --disk 1
      Disk 1 is instrumented by bootguard.
        Encryption (Decryption) process was interrupted improperly, possibly by BSOD or power failure.
        Current key is valid.
      Drive encrypted
        Total sectors: 976773168 highwatermark: 640700457 
     
    1. Attempted to resume decryption via command line:
    • pgpwde --resume --disk 1 -p PASSPHRASE
      Operation resume encrypt or decrypt failed:
      Error code -12000: bad parameters
     
    1. Attempted to start new decryption process:
    • pgpwde --decrypt --disk 1 -p PASSPHRASE
      Operation start decrypt disk failed:
      Error code -11959: disk locked
     
    1. Displayed config of disk:
    • pgpwde --show-config --disk 1
               Login Message: 
      Display Startup screen: No
        Display Machine Name: Yes
                Machine Name: 
           Use Audio Prompts: No
                User lockout: Disabled
          Allow user decrypt: Yes
      Request sent to Show configuration information was successful
     
    1. I only have one user associated to this disk:
    • pgpwde --list-user --disk 1
      Total of 1 user:
        User  1: Name: USERNAME Type: Symmetric
      System Record Information:
            Disk UUID: e6e58907-0022-4145-afa3-fb79589bdf69
           Group UUID: 00000000-0000-0000-0000-000000000000
      Attribute Information:
        S = SSO, O = Offloaded, L = Locked out, A = Anti Theft, M = Managed Admin
        LSR = Local Self Recovery Available
      Request sent to List users on disk was successful
     
    The passphrase is correct...because when I intentially mistype it....it tells me wrong passphrase.   I've searched other answers about the disk locked error...but it refers to a universal server and using WDRT.   I'm a standalone client not managed by a server....so that solution didn't apply.  Didn't find anything on the bad parameters error code so far.


  • 2.  RE: Can't Resume Decryption of External HD
    Best Answer

    Posted Sep 03, 2013 01:34 PM

    Okay.....finally resorted to formatting the drive per the instructions here: http://www.symantec.com/business/support/index?page=content&id=TECH165586

    1. Being that the drive was not decrypted....I had to install a virtual Windows 7 machine on my mac using VirtualBox to run the microsoft "diskpart clean" utility per the KB article above.
    2. Once the clean was run successfully....I used Drive Genius 3 to initialize the disk successfully.
    3. Now when I run pgpwde --enum...... it reports the drive as unmanaged.

    I backed up what I needed off of the drive FIRST of course since the steps above will cause you to LOSE EVERYTHING on that drive.