Try to use Norton Security Scan to clean the system first
uninstall SEP using Clean Wipe (Removal Tool)
Then Reinstall SEP
You can download Norton Security Scan from here
http://security.symantec.com/sscv6/WelcomePage.asp
Call support and Open a case to obtain Clean Wipe
CleanWipe will remove all remnants of the following products from a computer:
· Symantec Endpoint Protection
· Symantec AntiVirus
· Symantec Client Security
· Symantec Sygate Enterprise Protection
· Symantec Network Access Control
· Norton AntiVirus
· Symantec System Center
· Symantec Endpoint Protection Manager
Note: The following cautions apply to the use of CleanWipe:
- CleanWipe removes all of the listed applications. You cannot select individual applications to remove.
- CleanWipe may also remove LiveUpdate.
- CleanWipe may also remove Virus Definitions.
- If you have other Symantec applications on the computer that depend on any of the applications listed above, those applications may not function properly. You need to reinstall the missing applications after you run CleanWipe.