TouchDown

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  • 1.  Can't see email body once I open email.

    Posted Feb 26, 2016 07:07 PM

    Been using touchdown for at least 5 years and now I can see email bodys when I open my emails.  I can see the previews.



  • 2.  RE: Can't see email body once I open email.

    Posted Feb 29, 2016 11:52 AM

    Hi,

    Are you using a custom ROM by any chance?



  • 3.  RE: Can't see email body once I open email.

    Posted Mar 06, 2016 06:11 PM

    This is happening to me too. Been using touchdown for almost 5 years too and just about every custom rom you can imagine. Right now I'm on the Chroma 2/16 build (Android 6.0.1). Best Rom I've ever had and really hoping TouchDown can work with it.



  • 4.  RE: Can't see email body once I open email.

    Posted Mar 07, 2016 03:45 PM

    Hi,

    Unfortunately, we do not support any custom ROMs, as we don't have the QA bandwidth to test them. Please let us know if you are seeing this behavior on stock.



  • 5.  RE: Can't see email body once I open email.

    Posted Mar 07, 2016 04:09 PM

    I am on a Chroma too.  If you open the email hit the three vertical dots, hit more and refetch you can see the email text.  Kinda of a pain...



  • 6.  RE: Can't see email body once I open email.

    Posted Mar 07, 2016 08:59 PM

    Was afraid you guys would say that but thanks for the response. It definitley seems to be a Chroma issue though since I haven't had the problem with any other rom I've tried. I'm using Pure Nexus now and everything is fine. Chroma was better though :o(