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can't see unmanaged or certain managed computers after re-install

  • 1.  can't see unmanaged or certain managed computers after re-install

    Posted Dec 15, 2011 11:35 AM
      |   view attached

    I installed Endpoint Protection version 12.1.1000.157 on Windows Server 2003 with SP2. Well I first made the mistake of installing in on C: and quickly ran out of space but not before deploying it to the end users, mostly Win XP/SP3 desktops with a couple Windows 2000. So I uninstalled it and re-installed on the D: drive. I couldn't do the migrate or backup/restore since I ran out of disc space on C:. So after re-installation, I only have 6 clients showing in the Computers tab (My Company --> Desktops and Laptops). I tried to follow the 'How to install clients using "Find Unmanaged Computers" in the Symantec Endpoint Protection Manager' KB article but in my version I do not see a "Clients" tab or anything about finding unmanaged computers.

    When I do the "Add a Computer" option and specify the IP range, the computers show up and I try to push the install again and it seems to work but again only 6 clients show up (out of 17). What am I missing?

    I've attached a screen shot of the left tabs.



  • 2.  RE: can't see unmanaged or certain managed computers after re-install

    Posted Dec 15, 2011 12:07 PM

    Try the attach docx to manage the systems

    https://www-secure.symantec.com/connect/downloads/image-installation-system-problem

    https://www-secure.symantec.com/connect/downloads/solution-doc-manage-unmanaged-system-sep-1106005

    Also try the following step

    Kindly checked folowing step.

    Log in to user machine
    Click on Start button -> Run -> SMC  –stop     Than Press Enter
    You will get one window asking for entering password. So enter the given password
     

    Now click on start button -> run -> regedit   than enter
    Go to below path
    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\SYLINK\SyLink
    See HardwareID at right hand side and Right click on HardwareID and delete
    Close current window
     

           1.   GO to My computer -> C:\Program Files\Common Files\Symantec Shared\HWID

           2.   Delete the File “ sephwid “

          3.    Close this window

          4.    Click on Start button -> Run -> SMC  –start     Than Press Enter

          5.   Make sure you can see Symantec Symbol (with green round mark on it) at right hand side at   

                 the bottom of screen.

          6.  Restart Machine and make sure step 6 is fulfilling.

    Hope it help you



  • 3.  RE: can't see unmanaged or certain managed computers after re-install

    Posted Dec 15, 2011 12:36 PM

    I aggre with the attach Rinkle Links.

    Thumb up.



  • 4.  RE: can't see unmanaged or certain managed computers after re-install

    Posted Dec 15, 2011 01:26 PM

    I'm trying to avoid going to each work station so I used the Syslink replace instructions. Only 2 workstations were updated.

    I found 3 Sylink.xml files as there weer 3 sub-folders with the random string names like 7CD9ABE70A00E1F001C8EE34F4745375 so I just chose one to use in the process.

    So it looks like I'm going to have to visit each workstation to try the 'Image Installation System Problem' instructions?



  • 5.  RE: can't see unmanaged or certain managed computers after re-install

    Posted Dec 15, 2011 01:46 PM

    In my system it's C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\PersistedData. And logged in as Administrator, and with Symatenc stopped the registry would not let me delete the key.



  • 6.  RE: can't see unmanaged or certain managed computers after re-install

    Posted Dec 15, 2011 04:36 PM
    this file path is c:/programfile/common file/symantec shared in winxp


  • 7.  RE: can't see unmanaged or certain managed computers after re-install

    Posted Dec 15, 2011 04:40 PM
    sylink proces is fo remote updation. If u will move in base location then simple create the sylink.xml from server copy in nw system then go to unmanage system. Stop smc then replace the file or start the smc.


  • 8.  RE: can't see unmanaged or certain managed computers after re-install

    Posted Dec 15, 2011 05:19 PM

    Well sephwid in our XP systems is not in 'common files' but in the path I mentioned. And I always get the alert that I can't delete the registry key. Does the Endpoint Protection server process also have to be stopped?

    And the sylink process did not work.



  • 9.  RE: can't see unmanaged or certain managed computers after re-install

    Posted Dec 15, 2011 05:30 PM
    require to stop both services sep and smc then try to delete


  • 10.  RE: can't see unmanaged or certain managed computers after re-install

    Posted Dec 16, 2011 10:00 AM

    I tried the sylink option but there are 3 folders that have a file called Sylink.xml. How do I know which one to use?



  • 11.  RE: can't see unmanaged or certain managed computers after re-install

    Posted Dec 17, 2011 02:05 AM

    Share the path of these three files



  • 12.  RE: can't see unmanaged or certain managed computers after re-install

    Posted Dec 19, 2011 10:41 AM
      |   view attached

    The last 2 are only 1KB files.

    C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Data\Cached Installs

    C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Data\Config

    C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Cached Installs

    C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Config

    C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\Data\Cached Installs\CommonAppData\Symc\Name\Version\Data\Config

     C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Cached Installs\CommonAppData\Symc\Name\Version\Data\Config