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  • 1.  Can't uninstall Symantec Antivirus 10.1.5000

    Posted May 12, 2008 10:30 AM
    I recently upgraded my Dell Optiplex 745 from Windows XP Pro which has Symantec Antivirus 10.1.5000 to Windows Vista Ulitimate upgrade.  I didn't uninstall 10.1.5000 which I probably should have done.  I tried to install Symantec Antivirus 10.2 for Vista on but it won't install.  Every time I try installing I get a message "This version of Symantec Antivirus does not support Vista platforms." Is there a way to uninstall 10.1.5000 manually.  Any suggestions would be helpful.


  • 2.  RE: Can't uninstall Symantec Antivirus 10.1.5000

    Posted May 14, 2008 07:45 PM
    I figured it out.  There was a kb article and had to delete a ton of registry keys which was annoying but helped.  There should be some kind of uninstall utility for Enterprise versions.


  • 3.  RE: Can't uninstall Symantec Antivirus 10.1.5000

    Posted Jun 21, 2008 02:29 AM
    Perhaps including the link to the KB you found would help other people

    http://service1.symantec.com/SUPPORT/ent-security.nsf/ppfdocs/2002031914291648

    which leads you to -

    Symantec AntiVirus 10.2 for Windows Vista

    Manually uninstalling Symantec AntiVirus 10.2 client



    Message Edited by jbrandon on 06-20-2008 11:44 PM

    Message Edited by jbrandon on 06-20-2008 11:44 PM


  • 4.  RE: Can't uninstall Symantec Antivirus 10.1.5000

    Posted Dec 19, 2008 10:40 AM
    This isnt a acceptable solution to uninstall manually.


  • 5.  RE: Can't uninstall Symantec Antivirus 10.1.5000

    Posted Aug 20, 2009 02:34 PM
    This is really bad. After upgrading to windows server 2008, Symantec could not be installed automatically. They don't support server 2008 at all. I spent a lot of time manually uninstalling symantec's antivirus, and boy is it a very tedious exercise to say the least.

    I'm switching to another anti-virus provider at this point. Too bad that my company spent a lot of money 6 months ago on the corporate license.



  • 6.  RE: Can't uninstall Symantec Antivirus 10.1.5000

    Posted Aug 20, 2009 02:40 PM
    Include that you absolutely must uninstall Antivirus products before you migrate your OS.

    In fact, the Windows 7 upgrade flat out wont let you do this while AV is installed. 

    In short, this is not so much an antivirus (Symantec) problem as it is a problem with upgrading OS.


  • 7.  RE: Can't uninstall Symantec Antivirus 10.1.5000

    Posted Aug 20, 2009 04:32 PM
    Windows Server 2008 is, in fact, supported by both available versions of our AV family, Operating System upgrades, however, have never been supported. Regardless of our software being installed beforehand or not.
    If you are having trouble installing to a 2008 machine, verify that you have downloaded the latest available version of Symantec AntiVirus (currently 10.2.3.3000) or Symantec Endpoint Protection ( 11.0.4202). Current release versions can be found by logging on to https://fileconnect.symantec.com , choosing desired language and inputting your serial number.

    If you need assistance with any of this process or have additional questions, please call in to support at 1-800-927-4017.


  • 8.  RE: Can't uninstall Symantec Antivirus 10.1.5000

    Posted Aug 21, 2009 02:28 AM
    you can use CleanWipe tool - just open a case on Symantec Support and ask them


  • 9.  RE: Can't uninstall Symantec Antivirus 10.1.5000

    Posted Aug 21, 2009 10:13 AM
    Hi use a nonav tools it is tried and tested uninstall tool from symantec