File Share Encryption

Hi guys and girls,

I am looking for some assistance that I cna't see to find on other forums/ posts.

My work laptop has PGP Desktop and when I connected my USB flashdrive it prompted me to Encrypt or Lock. Given the information on both of these options the only choice I had in order to access teh files was to Lock the device. This meant that it became read-only access.

After removing the USB Flash Drive, it is no longer recognised by any other device, my work laptop, the tv or my tablet and I have no prompts from my laptop in order to unlock this.

Can any one provide me with any steps to unlock the USB Flashdrive? Remember it isn't viewable by my worklaptop and does not show up via cmd or via regedit.

Pls repost at the Encryption forum - https://www-secure.symantec.com/connect/security/forums/encryption

Thank you - actioned as advised! :-)

Hi DeeDee15,

This is a policy configure from you administrator on the work laptop, please check the article below.

Forced Encryption of Removable Disks (Windows)

www.symantec.com/docs/TECH148990

DeeDee,

The requirement to encrypt or lock is indeed set by a policy in an environment managed by PGP Universal/Symantec Encryption Management Server.  If you chose to lock, it should allow read-only access.

If you are unable to access the drive after removing it, even from the same system where you had it locked as read-only, it should not be related to PGP specifically.  We would control the data flow to and from the device, but nothing more.  Nothing about the drive itself or its contents should be mosified by our software.

Did you remove the device according to the Windows standards (i.e. the Safely Remove Hardware option in the system tray)?  It sounds more like an error due to Windows not shutting the session down properly to maintain the data integrity of the drive.

Does Windows recognize the device at all when it is plugged in, or does it not give you any sort of prompt at all?  Is the device listed if you go into disk management (click the start button, in the search bar type Disk Management and hit Enter)?

I have tried to view the contents of the USB flash drive on various computers/ laptops and it is not viewable. I have looked on device management and disk management but the drive does not show up on either for me to manual amend the write properties or clean the drive.

I almost always use the Safely Remove HArdware option unless this i not viewable and now I am concerned that on this occassion I haven't due to the issue I am facing.

Is there anyway I can fix/ ressolve this?

Ihave read that the USB can be formatted in order to ressolve this issue but I cannot perform any sort of action if I can't find this via the computer.

Any additional help or advise will be most welcome and thank you for your responses so far.