Cant upgrade Clients on Win XP from 11.x to 12.1 RU2
Created: 19 Dec 2012 | 17 comments
I have problem upgrading my client because the deployment to xp client doesnt work . The rest of OS ( Win7 , Vista ) the upgrade run without problems. i Dont wanna upgrade all my xp client manually because i have 4k of them. Someone can help.
A few xp client show this error:
Symantec Management Client service. Error code returned 0x8007041d
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How are you upgrading? Pushing from SEPM?
What happens if you create a package and run locally? Does it install?
Can you post the SEP_INST.log from one of the affected clients? Located in %temp%
SEP Knowledge Base
Endpoint SWAT
Hi,
Why you are not using auto upgrade feature ?
Upgrade clients to SEP 12.1 by Auto upgrade feature
https://www-secure.symantec.com/connect/articles/upgrade-clients-sep-121-auto-upgrade-feature
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
I m using Autoupgrade feature
Hello,
In the enterprise version, you can use Upgrade Clients with Package to upgrade existing clients:
How to upgrade Symantec Endpoint Protection clients by using Auto-Upgrade
However, the following cautions apply:
If you upgrade from 11.x and use Application and Device Control, you must disable the Application Control rule "Protect client files and registry keys." After the clients receive the new policy, you may upgrade using AutoUpgrade.
Due to possible bandwidth concerns, it is best to schedule AutoUpgrade for after hours. You can also stage and select a package on a web server when you runUpgrade Clients with Package, or you can use an alternate method to deploy the upgrade package.
This Issue also occurs due to either -
- Upgrade schedule badly configured
OR
- DNS issues.
I would request you to perform the steps provided below:
- Access the install packages tab and remove the upgrade packages that has been added;
- Add the packages again;
- Set new period of time time for SEPM to provide the upgrade packages to the clients.
If the DNS error is shown in SylinkMonitor, try to add the SEPM's IP address and name into hosts file as workaround but also verify if the DNS server registries are correctly configured.
Reference Article:
Auto upgrade does not work when migrating from SEP 11.x to 12.1
http://www.symantec.com/docs/TECH172779
Best practices for upgrading to Symantec Endpoint Protection 12.1.2
http://www.symantec.com/docs/TECH163700
Hope that helps!!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
the error is related to SMC service not starting in timely manner, when do you see this error?
are you manually trying to start the service?
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Yes manually and prompt that message
Have you tried to remove the SEP with CleanWipe utility and run installer again?
Please, sorry for my poor English. It's not my native language.
Hi,
Try to upgrade clients using auto upgrade features.
https://www-secure.symantec.com/connect/articles/upgrade-clients-sep-121-auto-upgrade-feature
Also, check these articles.
About client deployment methods
http://www.symantec.com/docs/HOWTO81302
Steps to prepare computers to install Symantec Endpoint Protection 12.1 client
http://www.symantec.com/docs/TECH163112
How to prepare computers for remote deployment
http://www.symantec.com/docs/HOWTO16365
Preparing Windows operating systems for remote deployment
http://www.symantec.com/docs/HOWTO81300
Installing Symantec Endpoint Protection clients remotely
http://www.symantec.com/docs/HOWTO59432
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
still cant upgrade the XP.
I Disable Application & Device Policy, Tamper Protection, Blank all passwords and continue rolling back the installation.
4000 Client with XP i cant do this with cleanwipe is crasy.
Hi,
All possibility we have tried but nt received any solution.
I would also recommend you to make sure you create a case with Symantec Technical Support.
You could either Create a Case OR contact Symantec Technical Support.
http://www.symantec.com/docs/TECH58873
How to update a support case and upload diagnostic files with MySupport
http://www.symantec.com/docs/TECH71023
OR
Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp
Hope that helps!!
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
i did !
Are they responding back? Do you have an SE that you can have escalate your case to back line engineering?
SEP Knowledge Base
Endpoint SWAT
Hi
What is the database ?
Regards
Install logs