Endpoint Protection

I am trying to upgrade windows 7 to windows 10

Running Endpoint protection 12.1.2015.2015

Windows says I need to uninstall endpoint protection

Could not, getting "Teefer has stopped working"

"Firewall corrupt"

Repair does not correc the corrupt Firewall.

How can I install Windows 10?

Thank you

You need to get SEP off that system first.

Have you tried removing add/remove programs?

Best and quickest method is to open a support case and provide a valid customer ID. They will provide you will the download information for Cleanwipe.

Uninstall Symantec Endpoint Protection

In addition to Brian's post, please read this article:

Endpoint Protection support for Windows 10

Thanks Brian and Greg12,

Tried to do a repair for the firewall. 

The update ran good, all signatures were current.

Have a "Firewall driver not loaded"

Used MS uninstall to remove SEP and got "Symantec Teefer Install has stopped working" "Windows will close the program and notify you if a solution is available"

Waiting for MS ;-)

So it was or wasn't uninstalled?

SEP did not uninstall.  I was told tht I needed to upgrade to 12.1.6 to upgrade from windows 7 to windows 10.  is that true?

Thanks

Yes, but, specifically it's version 12.1.6 MP1.

The latest version out is 12.1.6 MP3. The client patch for it is here:

Symantec Endpoint Protection 12.1.6 MP3 client-only patches

I ran into this so decided to remove SEP before upgrading using sccm task sequence, which brought up another issue of having to remove a password protected sep without removing tamper protection or the password.

My solution... was to attempt to use sendkeys to automate cleanwipe to remove SEP and re-install after windows was upgraded, full write up here:

http://weirdwindowsfixes.blogspot.in/2016/01/removing-password-protected-sep.html

Thanks Brian,

I went ot the link you provided and installed Sep64_6168To6608-clientDAXMSI

It did not change the product version 12.1.2015.2015

Could not uninstall SEP

Messages still the same below.

"Firewall driver still not loaded"  

"Firewall is malfunctioning"  "Firewall is not functioning correctly.  Your protection definitions may be damaged or your product installation may be corrupt"

Did I install the correct update?

Thanks

You should've downloaded the applicable one for either 32 or 64 bit, depending on what your OS is.

I am running a DELL INSPIRON N7110 with a 64 bit OS.

The Sep64_6168To6608-clientDAXMSI  a 64 bit OS patch.

I still have the same problems with the firewall (Firewall driver not loaded).  It is still at    Endpoint protection 12.1.2015.2015  

I can't uninstall it to load windows 10.

I really not have a clue now.

Thanks