There have been other posts on the Black Screen problem with Carbon Copy, but this may be different. We eventually get a connection, it just consistently takes 11 minutes to happen (actually 10:59). During that time, we get a Black Screen on the simple version, and no screen at all on the Advanced version. Here is an example of the Event Log entries we see each time:
11/18/2008 11:24:02 AM Security Info A connect request from User1 has been ACCEPTED.
11/18/2008 11:35:01 AM Communications Info The Carbon Copy session with User1 has been successfully established.
Does anyone know why it takes 10:59 minutes to establish the session after the connect request has been accepted? Althought this may still be faster than driving to a remote location, I don't think Symantec intends to see this response time...
Another point of interest - we get this exact same timing whether we are connecting two machines on different subnets or two machine on the same subnet.