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Case sensitive keyword searching in Symantec Clearwell?

Created: 14 Oct 2013 • Updated: 30 Nov 2013 | 4 comments
T5's picture
This issue has been solved. See solution.

Is there a way to conduct a case sensitive keyword search in the Symantec Clearwell eDiscovery platform?  A case sensitive search will help eliminate false hits.

Operating Systems:

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PJuster's picture

Have you tried a freeform search, all fields for this are case sensitive. 

More information on freeform searches can be found in the 

http://www.symantec.com/business/support/index?pag...

this is for v 7.1.2 but this has not really changed since v6.6 so should be applicable regardless of platform that you are on.

I hope this helps.

If you feel this is a solution please mark it as such. TIA Paul

PJuster's picture

was this a solution ? if so please mark it as one or let us know if more information is needed.

Thanks

Paul

If you feel this is a solution please mark it as such. TIA Paul

T5's picture

Paul,

Unfortunately, I was informed by Symantec Technical support that the Symantec Clearwell eDiscovery Platform does not support case sensitive keyword searches.  I inquired about the possibility of a case sensitive "Freeform" search.

I was surprised that Clearwell does not allow for case sensitive searching.  

SOLUTION
PJuster's picture

apologies I misread the document

Note: All field names are case sensitive. You must enter all names exactly as shown in the 

So as the document stays 
 
"All searches are case-insensitive."
 
 

If you feel this is a solution please mark it as such. TIA Paul