Endpoint Protection

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  • 1.  ccApp.exe error

    Posted Mar 23, 2011 01:34 PM

    Hello,

    it seems the defect of the ccApp.exe in SEP 11.0.6200.754 isnt fixed as refered in

          https://www-secure.symantec.com/connect/forums/error-ccappexe-not-responding

          http://www.symantec.com/business/support/index?page=content&id=TECH133740&locale=en_US

    also the solution to disable the functions as described in

          https://www-secure.symantec.com/connect/forums/ccappexe-fails-close-upon-logoff#comment-4598921

    will not work.

    The problem is stil alive on a Windows 7 computer.

    Does anyone has the same situation?

    bye, toby



  • 2.  RE: ccApp.exe error

    Trusted Advisor
    Posted Mar 23, 2011 01:51 PM

    Hello,

    This issue has been fixed in Symantec Endpoint Protection 11 Release Update 6 Maintenance Patch 2 (11.0.6200.754).

    "CCApp is trying to close" dialog no longer appears on shutdown
    Fix ID: 2077858
    Symptom: Under a high workload while a computer is shutting down, occasionally the dialog box "CCApp is trying to close" appears.
    Solution: Code changes to ensure the shutdown signal is correctly received and processed by all application processes that are running.
     
     
    Reference:
     
    Release notes for Endpoint Protection and Network Access Control 11
     
    http://www.symantec.com/business/support/index?page=content&id=TECH103087
     
     
     
    You can also upgrade to the SEP to RU6MP3 (latest Release) and check as well.
     
    Migrating to Symantec Endpoint Protection 11.0.6300 (RU6 MP3)

    http://www.symantec.com/business/support/index?page=content&id=TECH155655


  • 3.  RE: ccApp.exe error

    Posted Mar 24, 2011 02:49 AM

    As I wrote...

    the problem is not soved in the version RU6 MP2.



  • 4.  RE: ccApp.exe error
    Best Answer

    Trusted Advisor
    Posted Mar 24, 2011 05:36 AM

    Hello Toby,

    I would request you to please try Migrating to the latest Symantec Endpoint Protection 11.0.6300 (RU6 MP3) and let us know if the same remains.

     

    Migrating to Symantec Endpoint Protection 11.0.6300 (RU6 MP3)

    http://www.symantec.com/business/support/index?page=content&id=TECH155655

     

    Incase, if the issue remains, I would request you to open a web case and contact Technical Support.

    QuickStart Guide - Create and Manage Support Cases in SymWISE

    http://www.symantec.com/docs/HOWTO31132

    How to update a support case and upload diagnostic files with MySupport

    http://www.symantec.com/docs/TECH71023

     

    To guide you better, the Symantec Technician would require certain logs (SST Logs and system DUMP logs) to understand the root cause of the issue in your environment.