Endpoint Protection

Hello All,

We recently upgraded our management servers to the latest release of Endpoint (11.0.6100.645). Everything appears to have gone fine, all clients reestablished communication and updates are pulling correctly.

I decided to roll out the latest client release (11.0.6100.645, verified by looking at the client list). to just the one group of clients (around 50-60 clients total). Everything rolled out correctly, and Endpoint is running fine and pulling updates for that group. I did not update any other clients.

Those with the latest client release are failing to log off of Windows correctly. When a user goes to log off, they get a message saying CCAPP.EXE has failed to close, with the option to "End Now". When the user clicks "End Now" everything proceeds as normal.

All the clients with the older version of Endpoint (11.0.5002.333) are working just fine.

Any suggestions?

Our developers are currently working on a fix for this issue. At this time it slated to be resolved in the RU6MP2 build of SEP. Unfortunately we do not currently have a release date for this build.

In most cases we have noticed that the issue appears more frequent if the default scan schedule for TruScan has been changed. If you have not modified the schedule for TruScan and would like to confirm that this is the same issue as the defect please open a case with support. The technician should be able to assist you with enabling CCDebugging and gathering the necessary log to confirm if this issue is related.

Regards.

if you selected the option scan floppy disk on shutdown; disable that in Av/As policy

and try the loggin off

or

HKEY_CURRENT_USER\Control Panel\Desktop\ AutoEndTasks  and set the value to 1 
 BUT IT IS JUST A WORK AROUND NOT THE SOLUTION

I will try everything you both have listed with the exception of the registry edit.

Thank you for the assistance. Glad to know it's a bug at this point. To be more specific, we have not modifed the the Truscan Proactive Threat Scans category under the AV policy beyond the defaults.

We do not currently have support through Symantec for our antivirus (it is a valid license key, however, so don't worry). Can I still open a case with support for this issue?

Hi

I had the same with a client, deleting temp files resolved it on that client.

regards

I just made the change that Rafeeq suggested.

"HKEY_CURRENT_USER\Control Panel\Desktop\ AutoEndTasks  and set the value to 1 
 BUT IT IS JUST A WORK AROUND NOT THE SOLUTION"

Due to our environment and how it is setup I will not be able to report if this workaround is successful until our staff go to turn off the machines tonight. I am hopeful that this workaround is successful.

Thanks to Rafeeq for the suggestion. I will post back here when I find out if it has worked or not.

please do update ;lets see what happens ;)

check this link too; smillar problem

https://www-secure.symantec.com/connect/forums/error-ccappexe-not-responding

So, the registry key workaround "seems" to be working just fine. I say "seems" because my staff is incompetent about actually letting me know if it is working or not

A fix for this in a live update is greatly needed. I absolutely do not feel like editing the registry of each staff member in the building individually.

When you upgrade groups with a package, is it possible to upgrade with an older version?

thats not possible;coz it will say latest version already exist.

Bummer. So if I want to roll back to a previous version I'll have to uninstall manually.

Bleh. Oh well, this will work until they update the software. Thanks a lot for your help!

yes :)