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  • 1.  CCS Console on CCS server fails to open

    Posted Feb 02, 2016 10:46 PM

    When opening CCS Console on CCS server using CCS admin account, the following error pops up....

     

    Symantec Console has stopped working

    Problem signature:

    Event Name: CLR20r3

    Signature 01: symconsole.exe

    Signature 02: 11.10.100000.1160

    Signature 03: 546118e9

    Signature 04: System.xml

    ....

     

    No console log created.

     

    Remote workstation and users are able to use CCS console.



  • 2.  RE: CCS Console on CCS server fails to open
    Best Answer

    Posted Feb 11, 2016 04:07 AM

    Sharing the solution after troubleshooting with support:

    Re-register ASP.NET 4 and updates existing applications to use the ASP.NET 4 version of the application pool.

    cd C:\Windows\Microsoft.NET\Framework64\v4.0.30319"
aspnet_regiis.exe -i

    Uninstall the CCS console from the Add/Remove Programs.

    Restart CCS services: application, directory, and Symantec CCS service (ADAM).

    Rename (backup) <drive>:\Users\<LoggedInUserName>\AppData\Local\Apps\2.0\

    Verify in notepad the SymConsole.xml.deploy server configurations in <CCS install dir>:"\Reporting and Anaytics\Webportal\Console" folder.

    Double click the SymConsole.application.