Baselining is the only way to accomplish your goal. This is because a verdict of 'old', 'new', and 'reopen' requires that somebody remember whether the issue has been seen before. RMS's only memory is its previous query results, and baselining is the way to utilize them.
CCS, on the other hand, has a more sophisticated memory (the Repository), but it does not have a feature specifically for this request. CCS is geared toward the administrator who says "I don't care how long it's been a problem, just tell me what's broke and how to fix it".
KDH