Endpoint Protection Small Business Edition

Every day for many hours a day our system goes into high utilization in this above process and when I right click and go to service it shows SEPMASTERSERVICE.

How can I determine what is causing that?

I run 2008 R2 fully patched. 

We run Endpoint Small Business Edition Client version on the server is 12.1.671.4971 and the Endpoint Manager is same version.

Thanks in advance.

Hi networkn,

I would suggest to open a case with support.

Please contact Symantec Technical Support via the support phone numbers listed below

Regional Support Telephone Numbers:

United States: https://support.broadcom.com (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp   India: Toll-Free 000 800 4401 456 directly                                                                                                    

OR

You can log a web case as well

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

Hello,

Does this happen when any Terminal Services is started or there are Terminal connections to the Server?

Could you check what happens after you Migrate to the Latest version of SEP 12.1 RU1 (SEP 12.1.1000)?

Also, please Simplify the Exceptions policy to obtain a better performance.