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Centralized Exception Policy Error

Created: 17 Dec 2009 • Updated: 22 May 2010 | 16 comments
This issue has been solved. See solution.

SEP 11 MR 5

Hi all,

When trying to create a Centralized Exception Policy I receive this Error. Any ideas what goes wrong? Everything else in Manager Console  works as expected. I have restarted the whole server, but the Error remains.

sep11_error.JPG

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Rafeeq's picture

Are you able to add any other policies other than this centrailzed one? 

Muffen's picture

Thanks for quick reply,

No, same Error regardless of  which policy i try to add.

This is a new installation so i don´t know if it have ever worked. We are uppgrading from SAV 10.

Muffen's picture

Just tried your suggested solution but the Error remains.

Rafeeq's picture

if you have not installed any clients so far, just symantec manager
do a quick uninstall/ reinstall will save time
if after that issue persists we shall troubleshoot the permission issues. 

Muffen's picture

Just one client for testing purposes so it´s no beig deal. I will start the uninstall / reinstall procedure tomorrow morning.

Rafeeq's picture

That should fix the issue, will wait for the results. 

Muffen's picture

Hi

Had a terrible morning with a database uppgrade gone bad. So I haven´t got the time until now to continiue with SEPM.

I have just tried your suggested solution Rafeeq but the Error remains as before.

Rafeeq's picture

can you tell me whats the permision on C drive?
system should have full access
on which drive you have SEPM installed?
is this on a VM? 

Muffen's picture

Hi

Permissions for System on both C and D drives is "Full Controll"
SEPM is installed on drive D
SEPM is not installed on a VM

AravindKM's picture

Try by increasing the java heap size
To adjust the Symantec Endpoint Protection Manager heap size:
Click Start> Run.
In the Run dialog box, type regedit
Press Enter.
Locate the following registry key:
HKLM\SYSTEM\CurrentControlSet\Services\semsrv\Parameters\

Locate the following keys:
JVM Option Number 0
JVM Option Number 1

Create a 1 GB static heap, set: "JVM Option Number 0" to "-Xms512m", and set "JVM Option Number 1" to "-Xmx1024m". 
Close Regedit.
Click Start> Settings> Control Panel> Administrative Tools
In the Services dialog box, right-click Symantec Endpoint Protection Manager, and then click Restart.
 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

Rafeeq's picture

Try aravind solution..if that does not work, install sepm on c drive and check.

Aniket Amdekar's picture

Hi,

In order to solve this issue, you need to go to: Start->Run-> %temp%

Clear the temp folder. Restart the SEPM service. That should take care of this issue.

I was able to solve the same issue a couple of times using the same method.

Aniket

SOLUTION
Muffen's picture

YES!

Aniket! Your suggested solution did the trick!

Many thanks to all of you who participated. This forum is a great resource and I would probably return soon. After deployment of SEP to all clients my next task is to install Bright Mail :)

Again Many thanks!

AravindKM's picture

Thank you for such a nice information. 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

AravindKM's picture

If your problem got solved I
request you to mark the post which helped you to solve the problem as solution
so that it will be helpful for the future visitors in the form   

 

 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind