Video Screencast Help

CEO

Created: 09 Apr 2013 | 1 comment

Kent news currently is using our own windows 2003 mail server with  a sonicwall email security device. Recently we have had one of our important customers who use a symantec a email product bouce all of our emails. We went to your site and requested that we be removed from your bad reputation list. We were allowed to send emails for a short period but were then placed again on the bad reputation list.  Now we ask to be removed on the site but nothing happens.  We have checked with Sonicwall, our internal IT folks, and the IT person at the destination where we have the emails being blocked and everything seems to be normal (except we still cannot sent emails). Why on earth are you blacklisting our Company and emails? Can someone please help us get on the safe list?

Help!!!!!

Operating Systems:

Comments 1 CommentJump to latest comment

Chetan Savade's picture

Hi,

Ask the customer to log a case with Support

Involve Symantec partner or reseller if there is any.

Symantec team can investigate more into it.

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

How to Create and Validate a SymAccount for using Symantec's MySupport

http://www.symantec.com/docs/HOWTO31127

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

OR

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<