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Certification error while configuring App center

Created: 21 Nov 2013 | 7 comments
Mahi107's picture

Hello All,

      We are stuck with on-premise app center 4.1 trial installation and we are facing the certification error when enter the server name in simple

configuration. Please help us to solve the issue. 

Thanks in advance........

Regards,

 

 

Operating Systems:

Comments 7 CommentsJump to latest comment

James007's picture

What error do you have received ?

Does this articles help you

"Unable to Download Application" error when installing iOS Symantec App Center App, Code signing Cert is expired

 

Article:TECH202938  |  Created: 2013-02-19  |  Updated: 2013-07-26  |  Article URL http://www.symantec.com/docs/TECH202938

 

Andrew_C's picture

Hello,

Please provide the exact error that is ocurring, and when it is occurring. We'll also need further details in order to provide assistance (e.g.  "Common Name" value of the SSL certificate, FQDN used to access the App Center, is there a reverse proxy in place, etc.).

Regards,

Andrew

 

Mahi107's picture

Hello All,

 

Now we are resolve the issue of certification, download the SSL certificate from CA server.

But now the challenge is invite mail is trigger to user on device but app_disk_app.apk of Android client is not installing on the device. Error is getting "unable to authonticate". Only 3.7kb is downloading out of 1.8MB.

 

Is there any problem of FQDN?

Thanks in Advance.......

Regards,

 

 

 

 

Thanks & Regards,

K. Mahadev

Tech Support Engg.

.

Andrew_C's picture

Hello,

I believe the Android device is stuck on downloading app_dist_app (not app_dist_app.apk)? If so, I have seen this caused by improperly configured SSL. Either the Common Name, or CN, value of the SSL cert does not match the FQDN used to access the App Center server, or an incorrect bundle certificate was used during installation. The bundle certificate must contain a chain of certificate authorities' certs, up to the root certificate. If this SSL certificate was purchased from an SSL vendor, the corresponding certificate bundle should be accessible for download. If not, you can manually create one by copying/pasting each CA's cert (Base-64 / PEM format) into a single clear text file. The bundle certificate can be updated/replaced after installation, if need be:

/usr/local/nukona/certs/configurator/gd_bundle.crt

After updating/replacing the certificate bundle file, restart the httpd daemon.

Ensure that when accessing the console via internet browser, that a certificate error does not occur. If there is a certificate error, this must be resolved before the Android App Center App (ACA) can successfully be downloaded.

Alternatively, this could be an issue if there is a reverse-proxy in front of the App Center server, and the reverse-proxy has its SSL termination misconfigured (of the OS, itself, is missing one of the required intermediate CA's certificates).

 

Hope this helps

Regards,

Andrew

 

Gashar's picture

Hi Mahadev,

We need to have FQDN which is resolvable from the public network and SSL cert should match CN with the hostname of AC. You can download the .apk for the agent and install it on the device and then try to enroll. If it's still not enrolling then we can be more confident that it won't unless FQDN resolution and cert part is done as desire.

Andrew has nicely explained the cert part.

Hope this helps.

 

Thanks,

Gaurav Sharma

Mahi107's picture

Dear All,

 

Thanks for your inputs, we are requesting for SSL certificate purchase. Once we will install and try to enroll the device.

 

Regards,

Thanks & Regards,

K. Mahadev

Tech Support Engg.

.