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Change account for Resource Credentials not permitted

Created: 21 Jan 2005 • Updated: 21 May 2010 | 5 comments

Installed B.E. 9.1 on new server, created restricted account, created a job and when attempting to change the resource credential for this account, the it selects the default account and will not let me change it. The change button is greyed out. The selection is \\ip.ip.ip.ip\E$, and therefor not accessable via browser on same LAN.

I use a domain administrator account and the restricted account credentials are correct.

Now what?

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Matthew Wharton's picture

Are the services running on that machine as this 'restricted account' or as the Domain Admin account? you could try changing these?

Or If the restricted user account is on a different LAN then this wont be available on the server your trying to backup?

johank's picture

The remote B.E. services are started with the same account as the Restricted Account on the Backup Server.

What is weird is that this installation is still installed on the previously used Backup server on which it did work. So the scenario was possible. A port was opened between the two networks on the router in between the two servers, for the new, just as for the old backup server. So nothing should be different.

Ameet Thakkar's picture

Kindly refer the following technote link to troubleshoot the issue.

Title:- While creating a backup job, the 'Change' button is greyed out while selecting the 'Resource Credentials' view.

If this does not help, delete the logon account and create another one.

Title:-How to delete a Backup Exec 9.x and 10.x logon account

Create a New account again.

a) Title:- What rights does the VERITAS Backup Exec (tm) service account need?

b) Title:- How is the System account used in Windows NT and Windows 2000 and how it affects the VERITAS Backup Exec services


As an additional information.

Title:- The "Change" button is grayed out in the Resource Credentials window for a Generic Remote File System backup.

Carles Morralla's picture

I recently moved the Backup Exec software following Veritas instructions from server A to server B without problems, just for this disabled Change button. I tryed everything you explain here but still having problems with disabled Change button.I even created a new job from scratch but nothing.
Please, I need an answer.
Thank you very much.