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Change Admin Email Address Outside of Management Console

Created: 08 Dec 2012 • Updated: 25 Feb 2013 | 1 comment

I manage a large environment where we have it split into 3 main sites. After upgrading to 12.1.2, one of our sites would not let me login with the admin account, nor my AD creds. The admin account is set to email the old administrator. Is there a way to get the admin email account associated with a different email account? I have tried editing the sepm_settings.properties file as shown in the formum https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-121-password but that didn't seem to work. Is there another way to update this email address so that I can reset the admin password and log into the management console as admin?

Thanks!

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Mithun Sanghavi's picture

Hello,

In case if you have an older resetpass.bat tool.

You can use the same tool to reset the password of SEPM.

Incase, if you require this resetpass.bat tool you can contact the Symantec Technical Support Team as well.

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000
 
Hope that helps!!

Mithun Sanghavi
Associate Security Architect

MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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