Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Change Default Priority From Low to Normarl On Submit Incident Advanced

Created: 19 Oct 2012 • Updated: 19 Oct 2012 | 1 comment


When technicians create tickets using the Submit Incident Advanced, the default selection for the Priority field is set to Low.  We would like to change the default option to Normal.  Can anyone provide some guidance on how to do this?  Preferrably without creating a template.


Comments 1 CommentJump to latest comment

reecardo's picture

I'm assuming this'll be in the TechnicianIncidentFeeder, right on the form itself. Just mark up the Selected Field option of that particular Radio Button List showing the priority.

(apologies, don't have the flow open in front of me now, going from memory)