Change Incident Status automatically
Updated: 21 May 2010 | 5 comments
This issue has been solved. See solution.
Hello
In the Altiris Help Desk I created some status, including:
- Resolved
- Closed
I need to know is how to make an incident to status "Resolved" after 5 days automatically change to "Closed."
Tks
Walter Bertelli
IT Consultant
discussion Filed Under:
Comments
You'll want to write a report
You'll want to write a report that shows all incidents that have been resolved for more than 5 days. After doing that you can setup a Notification Policy within NS (outside of Helpdesk Solution) to modify the incident and give it an updated status.
- Matt
Incident Rules
If yes, how?
This must be done by notification policy outside of Helpdesk
In order for an incident rule to fire, there must be some type of change to an incident. Without some type of edit action/version change there is no way for the rules to invoke -- it is impossible.
The notification policies on the other hand, can be scheduled and will only perform action when the criteria is met.
There are already some sample Notification Policies that you can easily tweak to perform this action.
Go to NS > Tasks > Incident Resolution > Incidents > Helpdesk > Notification Policies. Just ensure you choose the Edit Incident Automated Action.
Additionally, you can read page 31 of the product guide.
made
made
Thanks
https://www-secure.symantec.com/connect/articles/change-status-incident-notification-policies
Your Article
Your article is in the moderation queue and will be published soon!
Thanks!
Cheryl
Endpoint Management,
Endpoint Virtualization
Community Manager
www.twitter.com/EMnV_symc
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