I need some information of how the Planned Start/ completion time is set in a change ticket.Because we have a specific time we need to set for each change in our environment and when we are planning a change we get random plannned start/completion time. And its effecting out report too.
Also the date has no progressive check for it to see if the completion date is after start date. Like this example.
And also the actual start date and time in not logged if the change is due on the same date of CAB Approval.
Any help will be appriciated.