Change to SD.Email.Monitor in 7.5 SP1 - "New Incident" no longer required
This is something that had me scratching my head for a little and I thought I'd share it.
One of the new features in the ServiceDesk 7.5 SP1 release notes is "Ability to configure email monitoring projects to route based on multiple email inbox, thereby improving email monitoring"
This is great and looks like an excellent way to reduce the need to dabble in modifying the SD.Email.Monitor workflow.
A side effect of this is that by default, ALL e-mails sent to the monitored inbox result in a new incident being created. Excluding those for existing tickets. You no longer need to enter "New Incident" or "New Ticket" in the subject of the e-mail.
The SD.Email.Monitor workflow has had the "Is Email a New Incident Request" Embedded Rule Model removed.
The SD.Email.InboundManagement workflow now seems to never be triggered by default. If you rely on this you might want to make sure you have a handy backup of your previous workflows and test test test!