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  • 1.  Change the "Work Incident" link

    Posted Aug 12, 2013 03:31 PM

     

    Hi everybody
     
    In a ticket window, when I click in Work Incident (Ação/Fechar chamado) I receive the address http://sdserv/SDIncidentManagement....
    I need to insert in this link my domain to turn possible external access. Eg.: http://sdserv.MYDOMAIN.COM.BR/SDIncidentManagement...

    1.PNG
     
     
     
    Anybody knows how can I do it?
     
     
     
    Regards,
     
     
     
    Bruno


  • 2.  RE: Change the "Work Incident" link

    Broadcom Employee
    Posted Aug 13, 2013 09:30 AM

    If I'm remembering correctly that link is built off the information found in Local Machine Info. If you launch the Local Machine Info editor you can change the IP Address & Deployment Root URL information be contain the fully qualified name of your system. However this modification will only affect future incidents to update existing incidents you will need to modify the information in the ProcessManager database.

    You can use the following SQL scripts to update the PM database. Just change where indicated to match your needs.

     

    --Change the XXXX with the proper name of your domain.
    UPDATE Task
    SET UrlOfProcess = REPLACE(UrlOfProcess, 'HTTP://sdserv', 'HTTP://sdserv.XXXX.com.br'),
    UrlOfResponseService = REPLACE(UrlOfResponseService, 'HTTP://sdserv', 'HTTP://sdserv.XXXX.com.br')


  • 3.  RE: Change the "Work Incident" link

    Broadcom Employee
    Posted Aug 23, 2013 03:47 PM

    I believe Task URLs are based on the IP Address in Local Machine Info as TGiles said.

    However, there are more variables that are based on the BaseURL you entered during installation and I would strongly suggest keeping them all in the same format. A number of places with URL variables are listed in TECH187898. The issue in the KB is different, but the point in solution is the same.