Changing retention category and provisioning
I need a little help. I have a conflict in what Symantec Support has told me and what the following thread stated and what I'm seeing
I had a retention category with forever retention and there were many users targeted. Those users now have been broken into other groups of retention(10,7,5,2 year) Mostly two year. What I had done was create multiple new Retention categories and re-provisioned and have recently taken that Forever rentention category and set it to 2 years. I was told by support that setting that down to 2 years would only affect those provisioned to that category. Unfortuantley I have a feeling it's affecting all former users that were in that retention category.
Support gave me these two options and I chose number 2 but I'm seeing more expirations than I think I should be.
1. Restore all the archived e-mails for the users who have been changed to different retention category and re-archive the same data which will take effect of the new retention category.
2. Move the users back to the retention category forever which means changing the provisioning group as well.