Endpoint Protection

 View Only
  • 1.  Changing SEP Encryption Password

    Posted Dec 08, 2009 08:41 AM

    This may be a simple question, but is there a way to change the encryption password that was entered when the SEPM was originally installed?  We did an advanced install and I entered in an encryption password when I was prompted, but I would like to change it now.

    Thank you in advance.



  • 2.  RE: Changing SEP Encryption Password
    Best Answer

    Posted Dec 08, 2009 08:48 AM
    Its not possible to change the encryption password.

    https://www-secure.symantec.com/connect/forums/sepm-installation-question-about-password

    The Encryption Password and Symantec Endpoint Protection 11 (SEP11)

    http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/1af09196831f2c208825758500670bf8?OpenDocument

    If, during the configuration portion of the SEPM, the "Simple" configuration option is chosen, then the encryption password should be the same as the admin login for the console (see page 66 of the install guide). Please note, however, that resetting the admin login does not reset the encryption password.

    If an "Advanced" configuration was performed and a different passphrase was entered, there is currently no way to recover or reset the encryption password. The only resolution, at this time, is to reinstall the management server with a new encryption password (place this password in a very secure place, ie., a safe) and push the new sylink.xml file to all of the agents so that they get the new SEPM GUID.


  • 3.  RE: Changing SEP Encryption Password

    Posted Dec 08, 2009 09:17 AM
    Thank you, Rafeeq.  I figured as much, but thought I would ask.  I have already had to reinstall our all SEPMs once before and not really keen on having to do it again.  I will keep it in mind if we ever have to reinstall again.