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Changing the service account.

Created: 18 Mar 2014 | 3 comments

Does anyone have instructions for changing the service account for cms 7.1?

I know I've see a spot to change it in the all settings page in the console but know there has to be more to it.


Operating Systems:

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andykn101's picture

I think this KB is more useful:

"How to change the password of the Application Identity account"


1. Create a separate account that is a Symantec Administrator to the SMP and has DBO access to the Symantec_cmdb database.
2. Reconfigure the application identity on the console under Settings – All Settings –Notification Server – Notification Server Settings with this separate account.
3. Verify that the Altiris services are now configured to use the new account.
4. Once the settings have been changed, restart IIS. IIS may have cached the old credentials.
5. Take note in the console such as replication credentials or other process that may be using the application identity account as a “specified account” where the account information is entered manually. These locations will also need to be changed to the separate account or changed if possible to use the “Use Application Identity” setting.


Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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SK's picture

You can also use the aexconfig.exe to do this.

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