Endpoint Protection

 View Only

  • 1.  Changing user mode to computer mode

    Posted Jan 16, 2008 03:07 PM
    In Symantec Policy Management Console I'm trying to swith a user account to a computer account. When I select the switch option I get a switch error that says "Can't do the switch because the computer name or computer domain name is empty in User LocalSystem\LocalComputer"
    I can't find where the computer name is being kept so I can't correct the account.


  • 2.  RE: Changing user mode to computer mode

    Posted Feb 17, 2009 02:24 AM

    Nobody help us?

    I have the same problem.



  • 3.  RE: Changing user mode to computer mode
    Best Answer

    Posted May 14, 2009 05:51 PM
    If the computers are not communicating with SEPM, that may lead to having the computer name and other details be blank.

    On the client workstation, please check if there is a green dot on the shield icon which indicates the successful communication.

    If you have green dots on the clients, then you can open SEPM->Clients tab, right click on theclient you are trying to convert and go to properties.

    Under the General tab, you should have the computer name listed.


    If you find that the computer is communicating with SEPM, but no information is being shown in SEPM, then you an delete that client from SEPM. On the workstation, right click on the shield icon and click on update policy. That would force a re-registration of the client with SEPM that will include the transmission of client information.

    Cheers,
    Aniket