IT Management Suite

 View Only

  • 1.  Chassis type of Server instead of Desktop

    Posted Nov 04, 2015 09:44 PM

    Good %Greeting Time%

    I have an issue with my reporting. When I run a report the Model 'OptiPlex 780' has a chassis type of 'Server' instead of Desktop.

    I'm not sure how to remedy this, or any other such anomalies that may appear.

    Help please?

     

    Thanks in advance.



  • 2.  RE: Chassis type of Server instead of Desktop

    Broadcom Employee
    Posted Nov 05, 2015 03:51 AM

    Hi,

    May you clarify that report do you use -- custom one on some default report? Per my understanding, chassis type collected by inventory based on information in computers registry, so if there is a "server" then report will just refflect that.

    Thank you,

    Alex.



  • 3.  RE: Chassis type of Server instead of Desktop

    Posted Nov 05, 2015 05:41 AM
    Symantec don't usually say how each individual item of inventory is collected, it's part of their intellectual property. I would expect that chassis type might be from WMI. Do all the Optiplex 780s show "Server"? If so try running "wmic systemenclosure get chassistypes" and look up the number here: "Where can I find what system type my systems are classified as?" https://support.symantec.com/en_US/article.HOWTO10016.html