Data Loss Prevention

 View Only

  • 1.  Check connection between agent and vontu

    Posted Aug 05, 2016 10:46 AM

    whats the best way to confirm if and agent receive a policy update from endpoint server?  I have several agents that are showing yesterday as last update time but the endpoints are online.thanks



  • 2.  RE: Check connection between agent and vontu

    Posted Aug 05, 2016 01:46 PM

    What version of DLP are you on?  DLP 12.5+ has a checkin time for the agents of 900 seconds, 15 minutes.  That can be changed in the Advaned Agent Configuration.

    A couple of other ways you can "force" a check in is to restart the computer or run a troubleshooting task to restart the agent.



  • 3.  RE: Check connection between agent and vontu
    Best Answer

    Posted Aug 08, 2016 05:52 AM

    Hello,

    The best way to know if the agent/machine received updates from EPS/enforce (policies, agent config update, etc.) is checking when the file cg.ead was modified for the last time on the machine/agent.

    This file can be found here: \Program Files\Manufacturer\Endpoint Agent\cg.ead

    Regards,

    Morgado



  • 4.  RE: Check connection between agent and vontu

    Posted Aug 10, 2016 08:29 AM

    thanks Morgado. This helps a lot.