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CheckPoint Collector

Created: 27 Jul 2007 • Updated: 22 May 2010 | 4 comments
Hello,
 
Currently we use Check Point(R) FireWall-1 Event Collector v4.2.
But for an unexplainable reason this collector stops working sometimes... the solution (at the moment) is to reboot the SSIM appliance.
 
Did anyone of you experience this problem in the past?
 
Kind regards,
Wouter
 

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Rob Pecor's picture
What version of SSIM are you using?   Can you copy/paste the /etc/ssim-history contents to this thread?
 
 
Wouter De Muynck's picture
Hello Rob,
 
We are currently using Version 4.5.1.15
 
the ssim-history content is this:
 
SSIM version : 4.5.0.113   installed at   Mon Feb 19 10:23:34 CET 2007
SESA Version (v 2.5.2.18)    installed at   Mon Feb 19 10:23:34 CET 2007
SSIM 4.5.0 Hotfix 1 : Mon Feb 19 12:22:16 CET 2007
SSIM 4.5.0 Hotfix 1 : Mon Feb 19 12:23:12 CET 2007
SSIM 4.5.0.113 Hotfix 2 : Mon Feb 19 12:32:40 CET 2007
SSIM 4.5.0.113 Hotfix 2 : Mon Feb 19 12:33:33 CET 2007
SSIM 4.5.0 Hotfix 1 : Mon Feb 19 12:34:20 CET 2007
SSIM 4.5.0.113 Hotfix 2 : Mon Feb 19 13:29:01 CET 2007
SSIM 4.5.1.15 Service Pack 1 : Fri Mar 16 11:29:23 CET 2007
 
Kind regards,
Wouter
Jake Schlachter's picture

Hi Wouter,

It sounds like you should contact Support, if you haven't yet done so.  They will be able to assist you in gathering the necessary log files for resolving the problem you are experiencing.

Regards,

Jake

Wouter De Muynck's picture
Hello Jake,
 
Thanks for the reply.
I was planning to calling Symantec Platinum support.
 
Kind regards,
Wouter