Cisco silent monitor not working with sep v12
We have Cisco desktop supervisor installed with Symantec End Point Protection version 12 on our pc's. A feature within Cisco desktop supervisor has the ability to silent monitor audio conversation the agent is on. The issue is the silent monitoring feature on Cisco supervisor does not work with sep installed. Without sep installed on the supervisor and agent pc’s silent monitoring is working fine. The Cisco contact center server and call servers are already excluded on sepm. The sep network threat log file shows mac addresses being blocked but as I understand sepm cannot exclude based on mac address’s and can only use IP address’s as methods to exclude. Would anybody know what exclusions would be needed on sep for audio to be heard on supervisors pc?
Thank you in advance,