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CISCO VPN Adapter doesn't start after installing SEP client

  • 1.  CISCO VPN Adapter doesn't start after installing SEP client

    Posted Sep 10, 2009 06:28 AM
     I have few Vista clients on our environment and multiple clients reported the same problem. After installing SEP client, CISCO VPN virtual adapter fails to start. I tried uninstalling and reinstalling the application afresh. But now VPN client doesn't install at all. Deterministic Network Enhancer component fails to get installed and throw's up error 1722. Need urgent help...!!!


  • 2.  RE: CISCO VPN Adapter doesn't start after installing SEP client

    Posted Sep 10, 2009 06:41 AM
     forgot to mention. We are on SEP 11.0.4000


  • 3.  RE: CISCO VPN Adapter doesn't start after installing SEP client

    Posted Sep 10, 2009 07:29 AM
    can you check the fix id..is the same symptom?

    Fix ID: 1177043

    Maintenance Release 4 Maintenance Pack 2 (MR4 MP2)


    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007121216360648


  • 4.  RE: CISCO VPN Adapter doesn't start after installing SEP client

    Posted Sep 10, 2009 08:01 AM
    We don't run Vista (we lucked out and opted to skip it) but we DO run a LOT of Cisco VPN software...... on XP and not a one has caused us issues ever.
    We have  SEP installed on each image, then install the Cisco VPN client/software later, and it simply goes.
    Rafeeq already asked - is that link he posted related?  You are on an older build - I'd update SEP first......
    Have you tried the latest build of SEP? What if you remove SEP, install the VPN client, then install SEP?


  • 5.  RE: CISCO VPN Adapter doesn't start after installing SEP client

    Posted Sep 10, 2009 11:08 AM
     The company I work for uses an OEM VPN client based on Safenet.  The version of the client we have uses an older Determanistic Network Enhancer and has this same issue.  If NTP is enabled VPN breaks.  The newer codebases for the Safenet client fixes this issue.  You may wan't to check and see if there is an updated Cisco VPN client available to you.   Symantec support won't touch our issue as there is a newer client build that fixes the problem.  Sadley we are not licesed to use that build.  It would be wonderful if someone actually looked at the problem and gave a good try at fixing it.  I've heard the that Nortel VPN clients have similar issues.


  • 6.  RE: CISCO VPN Adapter doesn't start after installing SEP client

    Posted Sep 10, 2009 11:52 AM
     I found this link on Citrix's website.   You may want to try updating the DNE client and see if that helps the issue.

    www.citrix.com/lang/English/lp/lp_1680845.asp



  • 7.  RE: CISCO VPN Adapter doesn't start after installing SEP client

    Posted Sep 10, 2009 04:40 PM
    Which version of the cisco VPN are you running.  I was running Vista version 5.x of the cisco VPN up until a week ago when I upgraded to Windows 7.




  • 8.  RE: CISCO VPN Adapter doesn't start after installing SEP client

    Posted Sep 17, 2009 08:33 AM
     That doesn't seem to be the exact problem I have. As I said earlier, now I can't install VPN client at all as the Deterministic network enhancer fails to install even after uninstalling SEP client. anyway I will try pushing the new MP2 and give a try today. 




  • 9.  RE: CISCO VPN Adapter doesn't start after installing SEP client

    Posted Sep 17, 2009 08:34 AM
     I use 5.0.4. I couldn't find anything newer than this on CISCO


  • 10.  RE: CISCO VPN Adapter doesn't start after installing SEP client

    Posted Sep 17, 2009 08:37 AM
     I have tried this. But that could not fix my problem. Still installation of updated version fails saying OS file corruption may be preventing installation.


  • 11.  RE: CISCO VPN Adapter doesn't start after installing SEP client

    Posted Sep 17, 2009 09:56 AM
    There is actually a newer Cisco VPN client that has been available since March.  The executable is named vpnclient-win-msi-5.0.05.0290-k9.exe.