In your mailbox policy > Advanced tab> Desktop settings try making the Download Format msg instead of dvs.

 

Most likely you do not allow pst's to be created even temporarily on the Citrix and is causing your issue.  I believe this issue is being worked between symc and msft to make them play nicely together.  :)

Download format

Controls the format used when an Enterprise Vault shortcut is opened. The item can be downloaded to the user's computer in either of the following formats:

• As a .DVS file that is then unpacked by the client to create a temporary .PST file containing the item
• As a .MSG file that the client can open immediately without creating a temporary PST file

Thanks for the tip. But my policy already defines MSG as the download format.

 

Hmmm. If I open up Outlook in safe mode, and leave it open, I can now open up the vaulted items from the IE7 searcho2k.asp page.

 

Getting closer. It looks like my Outlook running with with extensions on is having a problem with the .msg file.

 

Any other thoughts?

What service pack for OL 2003 are you?

Also.... if I save a nonVaulted email in msg format (both standard and unicode) to the desktop. I can open either without any problem.

2003 (11.8118.8132) SP2

 

You thinking SP3 might fix?

I don't think so.  Have you engaged support yet? 

I've now had a case open for 2 days with no response....

Case # 320-092-773

grumble grumble grumble

Hey mate,

your case is logged as a sev 4, that is the lowest priority.  ;)

 

Call support and have the severity raised.  You need to call, not email.

 

Regards,
Tony

WOW!  what a find that is, thanks for sharing.

 

I like this statement, "The last item on the Default Properties tab is the "Provide additional security for reference tracking" check box, which tells the server to track connected client applications by keeping an additional reference count. Checking this box uses more memory and may cause COM to slow down"

 

Some slow down it caused you!  :)