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Citrix and RU7

Created: 28 Sep 2011 | 5 comments
idrial's picture

Hello, I'm familiar with how in the past SEP 11 needed to be configured a specific way on Citrix servers. (To avoid multiple instances of SMCGUI.exe as discussed in this link: http://www.symantec.com/docs/TECH91070)

 

Is this still the case with RU7? I am having some bad performance issues even with this fix in place. We are using RU7 version of SEP 11.x.

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Vikram Kumar-SAV to SEP's picture

Well Best Practise still remains the same. However talking about performance which process do you see taking high CPU rtvscan or any other process ?

Vikram Kumar

Symantec Consultant

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idrial's picture

The machine completely locks up even after applying the registry fix. We've been running poolmon and it seems that SEP RU7 is using a large amount of paged pool memory. Seems potentially like a seperate issue, but I am curious why the citrix servers are especially affected.

Vikram Kumar-SAV to SEP's picture

Which Process is using high memory smc.exe or rtvscan.exe ?

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

idrial's picture

 

Tag  Type     Allocs         Frees    Diff   Bytes    Per Alloc    Mapped_Driver
 
 SaEe Paged   1663344   1662520       824 48992456      59456        [srtsp]
 SaPa Paged     23827     23819         8  294928      36866        [srtsp]
 SaDC Paged        41         0        41  143688       3504        [srtsp]
 
I believe those are Symantec memory tags. Correct me if I am wrong.
Vikram Kumar-SAV to SEP's picture

SRTSP is the driver which is used to facilitate real time scanning of files.

So if Auto-Protect is taking high CPU I would suggest 

Ref:http://support.citrix.com/article/CTX127030

make sure File system autoprotect setting is set to Scan files when Modified ( rather than default setting of accessed or modified)

Disbale network Scanning. Also follow the other recommendation on the Citrix/Symantec knowledge base.

http://www.symantec.com/connect/sites/default/files/SEP%20on%20Terminal%20Servers.pdf

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.