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Citrix Reciever fails after layer reset

Created: 30 Jan 2014 • Updated: 30 Jan 2014 | 1 comment
Having some trouble with Citrix Reciever. Whenever I reset the layer it stops working as intended when starting applications from a Citrix WI.
 
Scenario:
- Activate the layer on a new pc.
- With Internet Explorer (9), navigate to a Citrix WI site and launch any application. It works.
- Close it and reset the layer.
- Try again and nothing happens. No error messages or log activity.
 
System:
- Windows 7 with latest updates.
- Symantec Workspace Virtualization: 6.4.1953
- Symantec Workspace Streaming: 6.4.0.757
- Symantec Virtual Composer: 6.4.0.750_38302
 
Capture (from cmd.exe):
- CitrixReceiver.exe /noreboot ADDLOCAL=”ICA_Client,SSON” ENABLE_SSON=yes ENABLE_DYNAMIC_CLIENT_NAME=Yes
 
Exludes:
- .ica
 
Events:
I had an issue where the citrix client wanting to use "C:\Windows\Temporary Internet Files" as a workspace for the temporary ICA file. This path was found in the following registry key, I change this with a event script
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Cache\Paths]"Directory"="%localappdata%\Microsoft\Windows\Temporary Internet Files"
 
I'm assuming this is a "local" problem and an issue for our images used for deployment. I just wanted to mention it regarding the troubleshooting.
 
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Anyone else experienced this? I can't find any solution to this with my rundowns in Process Monitor and such. If user runs as administrator it works as expected. Maybe I just worked myself blind on this? :)
Operating Systems:

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michael cole's picture

It does sound (as you suspect) that some configuration remains in the base.

If you delete and re-import the layer does the client react the same? If so, it suggests that whatever change took place on the client is the key.

I'm sure some tools remain out there that can do before and after snapshots, I would have used Wise before, I can't list others that I haven't tried.

There's some other things I need from you, but i'll take the detail outside of the discussion and leave it in the support case; 05941583. 

 

 

Michael Cole

Remote Product Specialist

Business Critical Services