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Clarification on expiry and shortcut deletion.

Created: 21 Aug 2013 • Updated: 02 Mar 2015 | 5 comments
TRP's picture
This issue has been solved. See solution.

Hi all :)

We are running EV 9.0.3 against exchange 2003.

To help a user clean out his archive I have exported a folder from the archive and ticked "remove from archive" as a way of getting rid of several thousand archived emails.

How do I now get rid of the shortcuts? 

Do I need to set up item expiry? I am concerned about doing this as I don't want to EV to start deleting emails that we need to keep. I am a little unsure as to how this works in relation to removing orphaned shortcuts.



Operating Systems:

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GabeV's picture


You don't need to run Storage Expiry for that. You can just enable delete orphan shortcuts in the EV mailbox policy > Shortcut Deletion tab. You will see an option called Delete orpahed shortcuts:


You can create a new policy for this particular situation and setup a security group in Active Directory as well. After that, you can add a new provisioning group and add this security group. If you want a user to clean up his archive and clear any orphaned shortcuts for the mailbox, you just add the user to the security group and run the provisioning task. Next time the archiving task runs, the orphaned shortcuts will be deleted.

Only orphaned shortcuts will be deleted.

Also, if you modify the global mailbox policy, all mailbox will be updated once the mailboxes are synchronized.

I hope this helps.

“Success is not final, failure is not fatal: it is the courage to continue that counts.”–Winston Churchill

TRP's picture

Thanks. Looking into this closer I have found that although I selected the option to remove the exported emails from the archive after exporting them they are still in there :(

GabeV's picture

I thought your question was related to orphaned shortcut deletion. If you have confirmed that the items are still in the archive, then the shortcuts won't be removed since they are not considered as orphaned. If that's the case, you might want to open a ticket with support since you might need to run a dtrace for MigratorServer.

I hope this helps.

“Success is not final, failure is not fatal: it is the courage to continue that counts.”–Winston Churchill

JesusWept3's picture

I believe The items will go in to the archive dumpster

How are you determining the items haven't been removed? Archive explorer?

Pradeep_Papnai's picture

You need to create registry DWORD ‘OrphanedShortcutCheckType’ with value 1 and restart archiving task, when you run archiving task in shortcut processing the orphan shortcut of exported item should be deleted.

Shortcut Deletion is not deleting orphaned shortcuts

If shortcut still remain in mailbox then take dtrace on archiving task and run task in shortcut processing mode.