ServiceDesk

 View Only
Back to discussions
Expand all | Collapse all

Classifying Email Inbound Management tickets as Junk or Blacklist does not close associated Incident Management ticket SD 7.6

  • 1.  Classifying Email Inbound Management tickets as Junk or Blacklist does not close associated Incident Management ticket SD 7.6

    Posted Feb 09, 2016 04:02 PM

    Hi,

     

    I am observing in Service Manager MyTask list there are some EM***** tasks are there which I cannot clasify when I try to classify it gives error I have seen this 

    https://support.symantec.com/en_US/article.TECH213386.html 

    Article but its for 7.5 Sp1 and I am using 7.6 version I thought It was fixed but still I am facing issue can anyone guide me how to resolve or there is any fix for this issue

     

    regards