Clean option > Device Tasks is Greyed Out
I am using Backup Exec 2010 on Windows Server 2003 R3 with a Dell Powervault 125T Autoloader tape drive. I have properly defined the cleaning tape slot which is in Slot 1 by placing a check mark in the "Cleaning slot" box under Properties.
A backup recently failed with the message that a particular tape required cleaning and I would like to clean this particular tape.
Under Devices, I have selected the slot containing the tape which requires cleaning. In the "Device Tasks" pane, all of the options except "Configure devices assistant" are greyed out.
What am I missing?
On a sidenote, most options under "Media Tasks" are available, but Eject media, Retension media and Format media are also greyed out.
Note: the Powervault failed a couple of weeks ago and was replaced with a new unit. I executed TAPEINST.EXE to ensure the drivers were installed and all the existing backup jobs have been running normaly since then. I don't know what other re-configuration may have been required as a result of simply swapping the autoloader unit.