Clean option > Device Tasks is Greyed Out
Hello
I am using Backup Exec 2010 on Windows Server 2003 R3 with a Dell Powervault 125T Autoloader tape drive. I have properly defined the cleaning tape slot which is in Slot 1 by placing a check mark in the "Cleaning slot" box under Properties.
A backup recently failed with the message that a particular tape required cleaning and I would like to clean this particular tape.
Under Devices, I have selected the slot containing the tape which requires cleaning. In the "Device Tasks" pane, all of the options except "Configure devices assistant" are greyed out.
What am I missing?
On a sidenote, most options under "Media Tasks" are available, but Eject media, Retension media and Format media are also greyed out.
Note: the Powervault failed a couple of weeks ago and was replaced with a new unit. I executed TAPEINST.EXE to ensure the drivers were installed and all the existing backup jobs have been running normaly since then. I don't know what other re-configuration may have been required as a result of simply swapping the autoloader unit.
Best regards,
Suzan
Comments 3 Comments • Jump to latest comment
Does it allow you to inventory that slot? Can you try that and update what happens?
Backup Exec displays Device Tasks related to the selected device/item. If you select a Slot it will only show tasks related to Slots (not the drive)
In order to perfrom a particular task (clean) on a drive, you must highlight the Tape Drive from within the RL and then check for the available options under Decive Tasks.
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If the above reply resolved your problem, please mark it as your Solution.
Did you right click on the tape slot or tape drive?
To run a cleaning job you need to right click on the tape drive and then select the "clean" option.
Refer to http://www.symantec.com/docs/TECH127961
Amol
re: A backup recently failed with the message that a particular tape required cleaning and I would like to clean this particular tape.
The message should have referred to a tape DRIVE, not a tape cartridge or tape slot.
If you find this is a solution for the thread, please mark it as such.
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