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Clean option > Device Tasks is Greyed Out

Created: 17 Sep 2012 | 3 comments

Hello

I am using Backup Exec 2010 on Windows Server 2003 R3 with a Dell Powervault 125T Autoloader tape drive. I have properly defined the cleaning tape slot which is in Slot 1 by placing a check mark in the "Cleaning slot" box under Properties.

A backup recently failed with the message that a particular tape required cleaning and I would like to clean this particular tape.

Under Devices, I have selected the slot containing the tape which requires cleaning. In the "Device Tasks" pane, all of the options except "Configure devices assistant" are greyed out.

What am I missing? 

On a sidenote, most options under "Media Tasks" are available, but Eject media, Retension media and Format media are also greyed out.

Note: the Powervault failed a couple of weeks ago and was replaced with a new unit. I executed TAPEINST.EXE to ensure the drivers were installed and all the existing backup jobs have been running normaly since then. I don't know what other re-configuration may have been required as a result of simply swapping the autoloader unit.

Best regards,

Suzan

Comments 3 CommentsJump to latest comment

SuperBrain's picture

Does it allow you to inventory that slot? Can you try that and update what happens?

Backup Exec displays Device Tasks related to the selected device/item. If you select a Slot it will only show tasks related to Slots (not the drive)

In order to perfrom a particular task (clean) on a drive, you must highlight the Tape Drive from within the RL and then check for the available options under Decive Tasks.

AmolB's picture

Did you right click on the tape slot or tape drive?

To run a cleaning job you need to right click on the tape drive and then select the "clean" option.

Refer to http://www.symantec.com/docs/TECH127961

Larry Fine's picture

re: A backup recently failed with the message that a particular tape required cleaning and I would like to clean this particular tape.

The message should have referred to a tape DRIVE, not a tape cartridge or tape slot.

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